Revenue Operations Coordinator

Description

Engrain builds map-based tech that’s redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. And it’s working: our churn rate is just 5%, and we’ve been putting up double-digit growth numbers every year.

We’re not your typical proptech company. We move fast, we stay curious, and we don’t do stale or corporate fluff. Backed by successful Seed and Series A rounds—with a fresh raise on the horizon—we’re entering a phase of serious scale.

As the Revenue Operations Coordinator  you will play an essential role in helping Engrain scale-up revenue processes from all revenue streams. Reporting to the Director of Revenue Operations, you’ll be essential in driving the success of Engrain’s self-serve motion. You will work closely with Sales, Customer Success, UI/UX, and Customer Experience to ensure revenue is being created at the highest velocity possible, while collaborating with your team to mature revenue operations at Engrain. 

Requirements

What You’Ll Do...

• Save non-manual orders by troubleshooting common errors, editing orders on the backend of Salesforce, troubleshooting order issues, placing orders on behalf of other customer-facing teams, or even jumping on a call with a customer who’s trying to place an order
• Assist revenue teams in generating portal orders for products/situations that are not supported out of the box - requiring some additional handling before sending to the customer.
• Work with UI/UX and system operations teams to help the organization understand the customer’s experience of “ordering” within our portals and where the points of friction are too high
• Route inbound inquiries to the correct revenue generator, whether that be sales, CSM, partnerships, a Partner, or online ordering. Document plays, logic, and decisions made. 
• Ensure the data within systems that inform, support, or affect the work of revenue teams is accurate and regularly audited/updated using RevTech, including firmographic data essential to driving strategy
• Work with RevOps specialists to automate, scale, or otherwise improve the efficiency for generating orders through automated points of sale
• Develop and roll out Clay tables that power revenue processes across the customer journey
• Be the human behind online chatbots on Engrain’s product pages, helping customers make decisions faster

What you offer us…

• 1–2 years of experience in technical support, sales, RevOps, operations, systems support, or workflow coordination (internships and side/passion projects welcome)
• You’re process-minded - you default to asking “how should this work at scale?” while ensuring the customer experience is protected
• Obsessed with quality work, delighting customers, supporting stakeholders, and longevity in what you build while maintaining a strong bias towards execution and delivering value quickly
• Motivated by a simple idea - how can I create an exceptional experience for our customers when transacting or making inquiries
• Comfortable in an evolving, scaling environment where structure is still being built
• Cross-functional collaboration: Demonstrated ability to translate technical requirements between technical teams (UI/UX, System Operations) and business teams (Sales, CS, Customer Experience)
• Customer empathy and service: A genuine focus on understanding the customer's ordering experience and prioritizing process improvements that reduce customer friction
• Prioritization and stakeholder management: Skill in managing a queue of tasks, from urgent order troubleshooting to long-term automation projects, and effectively communicating status and blockers to multiple stakeholders

What we offer you...

• Salary Disclosure for Colorado: minimum base salary of $57,000 - $69,000. Final offer amount is determined by factors including years and depth of candidate’s experience, certifications, and skill set alignment to the job requirements
• Various health, dental and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for personal growth through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.