Customer Service Officer

About Us

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches food suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments. 

What You’Ll Do

As the Customer Service Administrator, you will support the Operations Team with day-to-day administrative tasks which include but are not limited to:

• Responding to customer queries in a professional and timely manner
• Building and maintaining strong relationships with clients and drivers
• Coordinating container deliveries and liaising with transport providers
• Managing pallet reconciliations, internal reporting, and documentation
• Entering and maintaining data in the MPI system to ensure compliance
• Supporting general office administration, including filing and data entry
• Ensuring compliance with stock control procedures and identifying non-conformance
• Maintaining accurate records and following written procedures
• Assisting with ad-hoc operational tasks and contributing to a positive team environment
• Upholding attendance standards and being punctual and prepared for assigned shifts

What Experience and Education You Need 

• Previous experience in a customer service or administrative role, ideally within logistics, warehousing, or supply chain
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills to liaise with internal teams, drivers, and external stakeholders
• High attention to detail and accuracy in data entry and reporting
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in Microsoft Office Suite, particularly Excel and Teams
• A proactive and adaptable approach to changing priorities and operational needs
• Basic understanding of MPI requirements and compliance procedures (preferred but not essential)
• A positive attitude, willingness to learn, and commitment to continuous improvement

Physical Requirements

• Ability to sit for extended periods with frequent interruptions
• Regular movement including sitting, standing, reaching, and bending throughout the day
• Manual dexterity for typical office tasks such as typing, filing, and handling documents
• Talking, hearing, and seeing are essential for effective communication and task completion
• May require occasional travel by car or plane for business purposes
• May involve visits to warehouse environments, including areas with cold storage temperatures at or below freezing
• Occasional lifting, carrying, or moving of items up to 10kg
• Use of various electronic tools and systems for data entry and communication

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The Company makes reasonable accommodations in accordance with applicable law. 

What We Offer:

Our associates know the answer to the question What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world. 

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. 

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