Team Lead Customer Success Coaches DACH

Catch the GoodHabitz sparkle! 

We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, on the road to realize our mission: to make learning accessible, engaging and fun for everyone. As fun as watching series, scrolling through your newsfeed, and watching your favourite team score a winning goal. That’s how we help over 2 million people become the best version of themselves. 

Curious about the people behind the scenes? We are a team of focused players where mutual inspiration and support are key. With our eyes on the prize, we are not all work and no fun. Quite the opposite, we invest in fun trips and events to empower our people to have the best time of their lives. We’re creative masterminds who always look on the bright side and welcome any challenge coming our way.

As the Team Lead for Customer Success, you'll be the guiding force behind our Customer Success Managers team in the central region, covering Germany, Switzerland, Austria and Poland. Working hand in hand with your team, your mission is to propel GoodHabitz to success in the central region, ensuring our clients are not just satisfied but perceive real business impact with our services. 

This is what you’ll be doing; 

• You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey, from onboarding to expansions and renewals. 
• Get ready to choreograph work processes to perfection, ensuring our regional targets are hit. 
• Your coaching prowess will be put to the test as you inspire and drive results from our management team. 
• Be the champion of growth within your team, fostering their development and success. 
• Become the strategic ally for both clients and your team, helping them conquer their business objectives. 
• Energize your team by sharing insights, best practices and industry benchmarks. 

And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.  

Requirements

We want a vibrant leader who blends fun with exceptional work. You leave a lasting impression, motivate your team, and have a true passion for learning and development.

You’re a perfect fit if you:

• Have 3+ years’ experience managing teams of 7+ in Customer Success (B2B SaaS or EdTech preferred). 
• Are deeply invested in your team’s growth and success. 
• Can effortlessly bridge the gap between commerce, tech, and online training. 
• Are customer-centric and solution-oriented. 
• Use data to drive improvements and guide your team. 
• Connect with people through empathy and approachable leadership. 
• Handle stress like a pro and enjoy presenting to large audiences. 
• Embody a feedback culture and foster open dialogue. 
• Speak German fluently and have strong English skills. 

Benefits

What We Offer

Become part of the leader online training company in the Spanish market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.

• 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
• 🏖️ Paid time off – 25 days holiday.
• 🚆 Travel budget.
• 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
• 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
• 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
• 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
• 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
• 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
• 🛡️ Pension & insurance – disability and pension coverage for your long-term security.
• Applying is easy:
• ✔️ Submit your application.
• ✔️ We’ll get back to you within 5 working days.