Rates Revenue Officer

Provide accurate rates & great customer service in a supportive team

Enjoy flexible work options, regular WFH days & a supportive team culture

Permanent full time role + monthly RDO for 40 hour week

$81,626 - $95,123 Band 5 + super (subject to experience)

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey 

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

Join City of Casey as a Rates Revenue Officer and play a vital role in ensuring our community’s rates and property records are accurate, up-to-date, and managed with care. You’ll be a friendly, knowledgeable point of contact for ratepayers, helping to navigate queries and processes with professionalism and empathy.

This role offers the chance to work collaboratively across teams, support continuous improvement initiatives, and contribute to the financial integrity of the Council. If you enjoy detail-oriented work with a strong focus on customer service and compliance, this is the role for you.

What You’Ll Deliver

• Maintain accurate rates and property records, ensuring compliance with statutory and Council requirements.
• Provide timely, courteous, and accurate responses to ratepayer and stakeholder enquiries.
• Process pensioner rate rebates, refunds, and financial adjustments efficiently and accurately.
• Support continuous improvement initiatives within the Revenue and Rating unit to enhance service delivery.
• Collaborate effectively with internal teams and external stakeholders to ensure smooth operation of rates administration.

What You’Ll Bring

• Relevant qualification in business, property, accounting, or extensive relevant experience in rates and revenue administration.
• Strong knowledge of Local Government legislation, including the Local Government Act 1989 & 2020, and the Valuation of Land Act.
• Proven experience in customer service, with the ability to communicate clearly and professionally with ratepayers, staff, and external stakeholders.
• Demonstrated skills in financial management, including preparing reports, reconciliations, and analysing rates revenue data.
• Proficiency with computerised rates and property systems, and the ability to work efficiently with databases and financial software.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check, Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

What’S Next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Penny Marshall, Coordinator Rates Administration at pmarshall@casey.vic.gov.au.

Applications will be accepted until 11.55pm on Sunday 19th October 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn.