Patient Care Coordinator

Description

Patient Care Coordinator Position Summary

Supports the overall business plan and strategic direction of the organization by ensuring that infusion services and resupply orders are received, qualified, and processed in a timely, efficient, accurate, and courteous manner; and collaborating with other functions to deliver whole patient care and world class service.

 How We Take Care of our Infusion Pharmacy Operations Managers

Competitive, market-based compensation and benefits that include:

• Health, dental, vision insurance + ancillary choices as well 
• Teladoc services (provided at no cost)
• $50,000 Life insurance (provided at no cost)
• Employee Assistance Program (provided at no cost)
• 401K retirement + company match
• Short- & long-term disability
• 15 days paid vacation
• 8 Paid Holidays
• 40 paid volunteer hours
• Bereavement time off
• Quarterly company events

Patient Care Coordinator Essential Functions

• Models and holds others accountable to the Barnes culture and acts as a coach and mentor for others in the organization.
• Assesses the needs of the patient/partner and acts accordingly to provide exceptional service and whole patient care as efficiently as possible.
• Collects information from customers, physicians, and referral sources to facilitate accurate order entry and evaluates eligibility based on payer guidelines.
• Coordinates as needed with Transitional Care Coordinators, sales, and infusion pharmacy team members for appropriate clinical documentation to ensure a smooth transition of care.
• Processes patient information accurately as required in software system (CMB, CPR, etc.)
• Monitors recurring contacts list for patient re-orders.
• Addresses PT concerns or alerts.
• Responds to customer inquiries regarding supplies, shipments, products, and deliveries; and handles complaints.
• Submits insurance verification, interprets coverage benefits, and collects payments.
• Collaborates with other functions to facilitate whole patient care and meet partner needs.
• Other duties as assigned.

Patient Care Coordinator Minimum qualifications and skills

• High school diploma or equivalent required.
• A minimum of two years of related experience is strongly preferred.

Working Conditions

• This is a full-time, in-office position based in a professional office setting
• Sitting for 8+ hours per day
• Ability to lift up to 15lbs.  

Requirements

The Barnes Difference

For those looking for a workplace that is as compassionate with its staff as it is with its patients – Barnes Healthcare has what you are looking for. Providing unparalleled service since 1909, we do not just offer you a job; we welcome you into a family committed to outstanding care, community spirit, and meaningful impact. Our history exists simply because of the people committed to delivering on our driving purpose - We Take Care of People. ™

A Legacy of Caring - Join forces with a healthcare pioneer! Experience how we have earned the trust of countless families through over a century of unwavering dedication to nurturing health and happiness.

A Culture of Empathy - Dive into an environment where patients' wellness journeys shape our business. Your empathy and insights are valued, heard, and pivotal in crafting holistic care experiences.

Community Engagement - Engage with local endeavors, enrich lives, and witness firsthand the difference you make every day. We provide 40 hours of volunteer time off to allow you to get involved with our communities in a personal way. Our commitment to our communities has led to raising over $800,000 for those we serve since 2009.

Daily Fulfillment – Your experience will be much more than a paycheck. It is the gratification of knowing your work profoundly improves lives, contributing to delivering compassionate care for those we serve.

Exceptional Teamwork – Your purpose is shared with a group of passionate, talented, and supportive colleagues who work together to deliver a transformative impact and legendary customer service. You will find a second family here.

Deep Roots – Become a part of a fourth-generation family business whose success has always been measured by the number of lives we impact and not by the earnings of outside shareholders.

Ready for a career that nourishes your soul as you nurture others? Your opportunity is here, with a family that cherishes your ambitions as much as you do. Step into your role at Barnes Healthcare. Apply now and join with us as we continue our history of doing what we do best – We Take Care of People. ™