HELPDESK TECHNICIAN (LONDON)

At Irium, We Care About Helping You Pursue Your Dreams.

Get ready to achieve your goals — and always remember to enjoy the journey along the way.

• We are currently looking for a Helpdesk Technician to join our team on-site in London, collaborating on a project for a leading international banking organization.
• What do we expect from you?
• Education in Computer Science, Systems, or a related field.
• At least 3–4 years of experience as a Helpdesk Technician.
• Solid knowledge of Windows (and/or macOS) operating systems, Office 365, Active Directory, networks, and hardware.
• Experience using ticketing tools (Jira, GLPI, ServiceNow, Remedy, etc.).
• Ability to diagnose and resolve incidents independently.
• Strong communication skills and user-oriented mindset.
• Education in Computer Science, Systems, or a related field.
• At least 3–4 years of experience as a Helpdesk Technician.
• Solid knowledge of Windows (and/or macOS) operating systems, Office 365, Active Directory, networks, and hardware.
• Experience using ticketing tools (Jira, GLPI, ServiceNow, Remedy, etc.).
• Ability to diagnose and resolve incidents independently.
• Strong communication skills and user-oriented mindset.

Your Main Responsibilities As A Helpdesk Technician:

• Be part of the IT team, acting as the first point of contact for technical incidents.
• Provide support to users on the use of computer equipment, corporate applications, and communication tools.
• Manage users and permissions in Active Directory, Exchange, Microsoft 365, VPN, etc.
• Handle incidents through ticketing systems (logging, tracking, and closing).
• Escalate incidents to higher support levels when necessary.
• Permanent contract directly with IRIUM.
• 100% on-site position in London.
• Salary range based on experience and project fit.
• Flexible compensation package (health insurance, meal vouchers, transport, and childcare).
• Provide support to users on the use of computer equipment, corporate applications, and communication tools.
• Manage users and permissions in Active Directory, Exchange, Microsoft 365, VPN, etc.
• Handle incidents through ticketing systems (logging, tracking, and closing).
• Escalate incidents to higher support levels when necessary.
• Permanent contract directly with IRIUM.
• 100% on-site position in London.
• Salary range based on experience and project fit.
• Flexible compensation package (health insurance, meal vouchers, transport, and childcare).

What Do We Offer When You Join Us?

• 23 Vacation Days.

• Great Working Environment.

• Unlimited access to top-tier IT training through our open learning platform.
• Employee benefits club with direct discounts and thousands of offers on brands, hotels, travel agencies, cinemas, clothing, and more.
• IRIUM is made up of professionals who are proactive, dynamic, and solution-oriented.
• Our core values are responsibility and commitment to doing things right — that’s the spirit we look for. Whatever your age or background, if this sounds like you, this is your company!

Let’s build the future together. Shall we talk?

• At IRIUM, we stand for a world free of stereotypes and limitations.
• We believe in equality for all — principles reflected in our Equality Plan and Code of Ethics, ensuring equal treatment and opportunities regardless of personal, physical, or social conditions.