Manager, Information Technology

Description

CESA 6 is looking for a dynamic IT Manager, join our team! This position is located in Oshkosh, WI 

The Internal Information Technology Manager leads a small, high-performing team responsible for managing the agency’s internal IT infrastructure, systems, and user support operations. This role combines strategic foresight with operational excellence to ensure that CESA 6’s technology environment is secure, efficient, and compliant. Operating within a SOC 2 Type II compliant control environment and under the Entrepreneurial Operating System (EOS), the Manager ensures that technology systems uphold the agency’s security, compliance, and service standards. The position balances hands-on technical leadership with strategic management, fostering a proactive service culture and continuous improvement mindset. The Manager oversees one Senior Support Specialist and one Youth Apprenticeship Intern and reports directly to the Chief Financial & Operating Officer (CFOO).

Essential Functions

Strategic Planning And Implementation:

• Develop and implement IT strategies, policies, and procedures aligned with agency goals, SOC 2 controls, and EOS processes.
• Serve as a strategic advisor to the CFOO and Executive Leadership Team on technology planning, risk mitigation, and innovation.
• Lead IT initiatives from conception to implementation, including budgeting, project management, and communication with internal stakeholders.
• Evaluate emerging technologies and trends to improve operational efficiency and data security.
• Align IT initiatives with agency-wide strategic objectives, business continuity planning, and scorecard metrics.

Information Security Officer Responsibilities:

• Ensure SOC 2 Type II controls are implemented, monitored, and evidenced with fidelity, coordinating documentation and requests through the CFOO and external auditors.
• Oversee IT risk management practices, including cybersecurity, access control, vendor risk, data privacy, and incident response.
• Recommend agency policy revisions and develop administrative rules in alignment with policy related to information security, data protection, acceptable use, and device management.
• Lead the annual SOC 2 readiness and evidence collection process, ensuring remediation of any identified findings.
• Coordinate and document system access reviews, penetration testing, and vulnerability management activities to verify the effectiveness of controls.
• Ensure IT and security practices comply with agency administrative rules, contractual obligations, and applicable regulatory requirements.

It Infrastructure Management:

• Oversee the design, configuration, and maintenance of the agency’s internal IT environment, including networks, cloud-based platforms, end-user devices, and telecommunication systems.
• Manage identity and access controls, account provisioning, and integrations across various agency systems, including Google Workspace, Microsoft Azure, NetSuite, and HubSpot.
• Ensure high system availability, disaster recovery readiness, and proactive performance monitoring to maintain uptime targets.
• Manage endpoint device lifecycle and inventory consistent with administrative rules (e.g., PC/Mac distribution, printing, and device security).

User Support And Service Delivery:

• Lead the internal IT Help Desk operations and ensure timely and effective resolution of user issues and requests.
• Develop and monitor Service Level Agreements (SLAs) and helpdesk metrics (response times, resolution rates, uptime).
• Promote a culture of exceptional internal customer service, focusing on responsiveness and effective communication.
• Implement and manage self-service solutions, such as an IT Helpdesk Portal and a knowledge base, to increase efficiency.
• Provide technology training and guidance to staff to promote digital fluency and operational confidence.

Vendor Management And Budget Oversight:

• Evaluate, select, and manage technology vendors, ensuring alignment with SOC 2 vendor risk management and documentation standards.
• Negotiate and manage vendor contracts, renewals, and performance reviews.
• Develop and manage the IT budget, including forecasting, cost optimization, and capital planning.
• Track and report technology spending to ensure alignment with agency financial policies and operational priorities.
• Recommend investments that optimize both cost and service delivery efficiency.

Leadership And Management Responsibilities:

• Lead, manage, and hold accountable (LMA) a small IT team consisting of a Senior Support Specialist and a Youth Apprenticeship Intern.
• Conduct one-on-one meetings, performance evaluations, and provide regular feedback and coaching.
• Create professional development and skill-building plans tailored to each team member.
• Foster a collaborative, solution-oriented culture that reflects agency core values and EOS principles.
• Define clear roles, responsibilities, and priorities for each team member, ensuring accountability through EOS scorecards and Rocks.
• Encourage innovation, professional growth, and continuous improvement within the department.
• Collaborate with human resources in the recruitment, selection, assignment, contracts, and evaluation of center personnel.

Other Functions

• Assist with high-severity requests or issue escalations as needed.
• Perform other duties as assigned by the CFOO.

Requirements

Position Qualifications

Experience, Education, And Licensure:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).
• Minimum five years of progressive IT experience, including at least two years in a leadership or supervisory capacity.
• Proven experience managing IT infrastructure, cloud services (Google Workspace, Microsoft Azure), cybersecurity programs, and IT management tools.
• Experience with network administration in cloud and hybrid environments, including identity and access management (Azure AD), LAN/WAN, and modern networking technologies.
• Demonstrated project management experience; PMP certification or equivalent preferred.
• Familiarity with SOC 2 frameworks, vendor risk management, and evidence documentation processes preferred.
• Demonstrated experience in strategic planning, financial management, and technology alignment with organizational goals.
• Experience with Google Apps for Education or comparable educational technology environments required.
• Prior experience working within education, public sector, or nonprofit organizations preferred.
• Professional certifications, such as ITIL, CompTIA, Microsoft, Cisco, Google, or their equivalent, are desired.

Required Skills And Abilities:

• Exhibit and model the core values of the agency.
• Demonstrate exceptional problem-solving, decision-making, and troubleshooting abilities with a focus on timely resolution.
• Maintain an expert-level understanding of information technology and a strong grasp of current technologies used in educational environments.
• Demonstrate strong communication, presentation, and interpersonal skills to effectively interact with all levels of the organization, including executive leadership, staff, and clients.
• Lead and collaborate effectively with diverse work teams, fostering a culture of professionalism, service, and continuous improvement.
• Exhibit strong organizational and process orientation; ability to plan, prioritize, and manage multiple projects while maintaining accuracy and attention to detail.
• Demonstrate flexibility and adaptability in a changing work environment.
• Uphold a high degree of confidentiality, handling sensitive information with discretion and integrity.
• Provide excellent internal and external customer service, consistently meeting or exceeding service standards.
• Interpret and apply agency policies and procedures objectively and consistently.
• Demonstrate effective time management to meet deadlines and deliver results.
• Work independently and as part of a collaborative team.
• Exhibit a professional, businesslike appearance and demeanor at all times.

WORK ENVIRONMENT / PHYSICAL DEMANDS Work Environment:

• Ability to work in a professional and flexible office environment, with or without visual and auditory distractions.
• Ability to work in a school environment, with or without visual and auditory distractions.
• The position may require extended hours, including evenings and weekends, as well as travel to multiple work sites and occasional out-of-town travel.
• Valid driver's license and the ability to drive to remote locations as needed.

Physical Demands:

• While performing the duties of this position, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms.  
• Must have the stamina to perform physically demanding tasks for extended periods.
• Must have adequate vision and hearing to troubleshoot technology issues and identify equipment status lights.
• The employee must be able to communicate effectively.
• The employee may occasionally lift or move technology equipment and supplies up to 40 pounds.

CESA 6 offers great benefits for full time employees such as:  Health, Dental and Vision insurance; Wisconsin Retirement System (WRS); Wellness Program; Accident/Critical Illness/Hospital insurance; Pet insurance; and generous paid vacation and holidays.

View CESA 6 Values here 

Contact:
Jason Levash
jlevash@cesa6.org

In compliance with the Americans with Disabilities Act, CESA 6 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and current employees to discuss potential accommodations with the employer.

CESA 6 is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. We expect every member of our team do their part to maintain an environment where everyone has the opportunity to feel included, feels respected and receives the dignity they deserve.

Decisions related to hiring, compensating, training, and evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We take responsibility for always striving to create an inclusive environment as a Gallup best places to work employer that makes every employee and candidate feel welcome.