Director, Nursing Operations

Founded in 2020, Lavender is the largest nurse-owned and operated online psychiatry and therapy office in the United States. Our extraordinary team of 100+ talented and like-minded folks works remotely from across the United States, Canada and the Philippines to collaboratively increase access to high-quality, high-touch mental healthcare. Lavender is a human-first organization and our people embody:

• A bias towards action
• A capacity for self-direction
• Originality and creative instincts 
• Courageous and bold thinking
• And the potential to achieve even more 

If you’re looking for a fast-paced, constantly evolving environment where your voice matters and you can truly have an impact creating high-quality, user-centric mental health services, we want to hear from you!

Lavender is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives and background will lead to a better environment for our team and a better experience for our clients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

The Opportunity

The Director of Nursing Operations is a senior executive leader responsible for driving operational excellence, workforce planning, and clinical support systems across Lavender’s nurse-led behavioral health model. This role is pivotal in ensuring the seamless delivery of high-quality, client-centered psychiatric care while fostering an empowered, high-performing nursing team.

Reporting to the Co-Founder (Nursing), the Director will serve as the strategic architect of nursing operations—designing scalable frameworks, optimizing workflows, leading recruitment strategies, and implementing systems that support rapid growth across North America. This leader will collaborate closely with psychiatric nurse practitioners (NPs), nursing leadership, and cross-functional teams to enhance performance, ensure regulatory compliance, and deliver effortless experiences for both clients and clinicians.

What You’Ll Be Doing

Nursing Operations & Workforce Planning

• Lead day-to-day nursing operations across all programs and markets, ensuring clinical, administrative, and operational excellence
• Ensure adherence to clinical protocols, regulatory requirements, internal policies, SOPs, and safety standards
• Design and continuously improve workflows, systems, and processes to support high-quality, efficient client care
• Own workforce planning, capacity forecasting, and scheduling models to ensure sustainable staffing and utilization
• Partner with Talent Acquisition on nursing-specific recruitment strategies and headcount planning
• Oversee development of tools, SOPs, and resources that support efficient and effective nursing delivery at scale
• Support company growth by designing scalable staffing and operational frameworks that maintain Lavender’s people-first culture

Clinical Practice & Performance Oversight

• Implement, track, and report on key nursing performance metrics, including productivity, quality, compliance, and client outcomes
• Identify trends, risks, and opportunities through data dashboards and performance monitoring, ensuring timely corrective action
• Chair the Quality Improvement (QI) Committee, driving accountability for identified opportunities
• Partner with nursing leaders to refine NP roles and workflows in response to evolving needs, regulations, and best practices
• Provide leadership, coaching, and oversight to NP Managers, ensuring strong administrative management of all Psychiatric Nurse Practitioners
• Serve as a trusted mentor, fostering professional growth and a culture of excellence within the nursing team

Process Improvement & Scalability

• Drive continuous improvement by refining workflows, policies, and procedures to optimize efficiency and client outcomes
• Lead initiatives that expand services into new markets, launch new service lines, and scale existing programs effectively
• Collaborate with cross-functional teams to align operational improvements with clinical and business priorities
• Champion innovation and create effortless experiences for clients, NPs, and the broader Care Team

What You Bring

• Degree in psychiatry, nursing, or a related mental health field
• 3–5 years of experience in clinical practice, with at least 2 years managing nursing operations in behavioral health, psychiatry, or a related healthcare setting
• Strong understanding of mental health care delivery, including measurement-informed care and clinical protocols
• Proven ability to lead and motivate advanced practice nursing teams, fostering a culture of accountability, collaboration, and continuous improvement
• Experience designing and evaluating performance metrics, with strong use of data and analytics to drive quality and operational efficiency
• Expertise in staffing models, workforce planning, and recruitment strategies in healthcare
• Comfort with digital tools and technology, with a track record of improving workflows through innovation
• Exceptional communication and interpersonal skills for cross-functional collaboration
• A strong record of change management, successfully guiding teams through growth, regulatory shifts, or organizational transformation

Why You Should Join Lavender

• A mission-driven company that is transforming access to mental health care
• Fully remote work environment
• Supportive and experienced teammates who care about doing great work
• An international team that embraces diversity, inclusion, and belonging
• Opportunity to shape processes and contribute to company growth
• In-person team meetups
• Competitive compensation and benefits

To Learn More

For more about what it’s like to work at Lavender, see our careers page at https://www.joinlavender.com/careers. 

Bring Your Whole Self to Work

Lavender believes that nurturing an environment where diversity and inclusion can thrive is critical to our success. We are proud to be an equal opportunity employer and do not discriminate on the basis of any status protected by law, including race, colour, religion, sex, orientation, gender identity or expression, national origin, age, disability, or genetic information.

If you need accommodation during the recruitment process, please reach out to people@joinlavender.com.