Campaign Management and Operations Specialist for Local Governments / Partner Companies - Sales Division [Rakuten Payment]

Job Description:

■Mission
Our Data Management Team is dedicated to advancing our mission of "empowering people and society through payment innovation" by collaborating with local governments and partner companies.
Through the implementation and operation of campaigns, we strongly support the expansion of Rakuten Pay users, the acquisition of new merchants, and the improvement of sales for existing merchants. This is a highly dynamic role that balances social contribution with business impact.

■Department Introduction/Organizational Structure
Our Data Management Team contributes to revitalizing local economies and solving challenges faced by partner companies through collaboration with local governments and partner companies.
This team requires advanced management skills to oversee everything from planning to managing large-scale cashless campaigns, practical data analysis skills to deeply analyze the effectiveness of measures, and strong project promotion capabilities and meticulousness to execute projects smoothly and reliably.
The team consists of about 4-5 members, primarily in their 20s, who approach their assigned projects with deep dedication and professionalism, striving daily to lead each project to success. For those who wish to dedicate their expertise and passion to socially impactful projects, this environment offers a highly rewarding and fulfilling way of working.

■Background of recruitment
In recent years, requests for cashless campaign implementation from local governments and partner companies have been increasing. To meet this growing demand, expand our reach to more regions, and further grow our business, we are now looking for new team members.

■Specific Job Descriptions

The main responsibility of this position is to safely and smoothly manage and operate campaign projects from the planning stage to completion. These projects typically involve "●% point cashback when using Rakuten Pay at eligible stores," which are secured by our sales team.
The client ratio is approximately Local Governments: Partner Companies = 8:2.
You will be responsible for a portion of a project with other team members. Each project lasts about six months, and the team will handle approximately 30 projects in parallel. Each member's scope of work is broad, allowing you to gain experience from planning to operations and utilize your multitasking abilities.
While direct communication with local governments and partner companies is not frequent, you will primarily work through internal communication.

▼ Examples of specific duties:
・Cost estimation and budget management for campaign implementation
・Coordination with local governments and partner companies, who are the main implementers of campaigns, and research on eligible store selection
・Requesting the creation of promotional materials and posters from internal staff
・Processing and managing point grants for users who participated in campaigns
・Reporting results (e.g., payment amounts) to clients

■Requirements

・Ability to manage multiple projects and tasks simultaneously and drive them efficiently.
・Ability to proceed with work accurately and meticulously, preventing risks proactively.
・Basic PC skills (especially Microsoft Excel).
・Japanese: Native level or a level that allows smooth communication in business.
・English proficiency at TOEIC 800 or above, or the willingness to aim for the equivalent level within two years of joining.

■Nice To Have

・Experience working in payment services or cashless-related businesses.
・Advanced Microsoft Excel skills (e.g., VLOOKUP and other lookup functions, pivot tables, experience writing and using macros).

■What kind of career you can build

In this position, you can cultivate practical project management skills by consistently overseeing large-scale campaigns from planning to operational management.
Furthermore, by actively engaging in business improvement activities alongside daily campaign operations, you can acquire business efficiency skills such as RPA implementation and automation tool utilization, allowing you to envision a career path where you can succeed in a wide range of fields in the future.

■Message from Hiring Manager

The position we are recruiting for plays an extremely critical role in promoting services through cashless campaigns.
Our team has well-established operational manuals and knowledge, creating an environment where even those without experience in the payment industry or campaign operations can start their work with confidence.
Rakuten Payment is a constantly evolving service. We sincerely look forward to receiving applications from individuals who are eager to work with us to further its widespread adoption, actively engage in business improvements, and above all, approach their duties with a consistently positive attitude.

■Company Introduction
Rakuten Group's basic management philosophy is "Empowering people and society through innovation," and the Group provides more than 100 million Rakuten members with more than 70 services, including Internet shopping malls such as Rakuten Ichiba and Rakuten Travel, financial services such as Rakuten Card and Rakuten Bank, media services, and professional sports. At the same time, we have built a strong business model called "Rakuten Ecosystem," which organically links users with various services.
As a member of the FinTech Group Company, Rakuten Payment, Inc. provides a variety of payment-related services, including Rakuten Pay, Rakuten Edy, Rakuten Cash, Rakuten Point Card, and Rakuten Check, as well as marketing solutions that combine these services with Rakuten Group assets. Rakuten Group's assets to these services. In addition, we will create numerous innovations in "finance × intra-group domains, including finance and commerce.
We are working toward a world where anyone, anywhere can enjoy the same value through the power of technology.
With the rapid expansion of the digital domain in society, we aim to connect the Internet and the real world more seamlessly through payments, and to enable all people to use technology to lead their daily lives safely, securely, and more comfortably.
We are aiming for such a society, and we would like to work together to address the various problems faced by people everywhere and move toward the next stage.

Languages:

English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent)