IT Support Specialist

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As an IT Support Specialist based out of the Boston office, you will play a critical role being one of the first points of contact supporting the Tive team. The role will work with the Sr. IT Manager and IT Support team, who are based out of the Boston and Kosovo office. The role is expected to work between 8:30am - 4:30pm EST. Ideally, we are looking for someone who will be able to work in the office 5 days a week during the first 3 months of 2026, and then open to a hybrid schedule afterwards. The hybrid schedule includes 3 days in the office and 2 days remotely.

Our Ideal Candidate:

Must Haves -

• 2 or more years of experience working in the IT field at a business or organization
• General knowledge of technologies including cybersecurity, cloud infrastructure, networking, cloud storage, collaboration tools, service desk, etc.
• Experience configuring and working in cloud-based business systems, such as GSuite, Slack, Jira, Salesforce, Zoom, etc.
• Ability to work in a fast-paced environment, have problem-solving skills and troubleshooting abilities
• Familiarity with onboarding/offboarding employees (including shipping equipment and equipment retrieval)
• Excellent verbal/written communication and interpersonal skills

Nice to haves (bonus) -

• Experience with identity service providers such as JumpCloud, Okta, or OneLogin.
• Experience with password manager solutions such as LastPass, 1Password or KEeper.
• Experience supporting Ubiquiti networking devices (firewalls, switches, and wireless access points)
• Familiarity with SOC 2 and ISO 27001 compliance and auditing (Vanta).
• Familiarity with software deployment and patch management from an MDM
• Any IT certifications such as A+, Network+, Microsoft, Cisco, etc.

What You’Ll Be Doing:

• Supporting Tive employees as a technical resource and assisting whenever our help is needed
• Buying laptops and equipment for the Boston office and US Remote employees
• Onboarding and offboarding employees, such as setting up accounts and laptops, and laptop retrieval
• Resolving IT requests submitted by employees through our service desk portal
• Working on projects to improve the technical infrastructure at Tive
• Maintaining security policies and practices Tive employees should be adhering to
• Documenting IT practices by creating knowledge base/how-to pages for future use
• Helping our People Ops team with office maintenance tasks for the first few months

Additional Info :

• Ability to work with remote employees in other time zones outside of EST when necessary
• The role is expected to work a range of hours between 8:30am - 4:30pm EST
• The role is expected to work physically in the Boston office
• The role is expected to work from the office 5 days a week during the first 3 months of 2026, and open to a hybrid schedule afterwards.

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice. 
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.