Assistant Reef Operations Manager | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort. 

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About The Role

As the Assistant Reef Operations Manager, you play a key role in ensuring the efficient daily operations of Reefworld and Heart pontoons. Working closely with the Reef Operations Manager and Reefsleep Hosts, you lead the pontoon crew to provide exceptional guest experiences while maintaining strict safety and compliance standards.

Key Responsibilities include but not limited:

• Manage crew workflow and hours effectively.
• Mentor and support the pontoon crew through regular performance conversations.
• Supervise in-water operations in line with the In Water Operations Manual.
• Conduct Vessel Safety Inductions and crew training as per policies.
• Ensure adherence to Cruise Whitsundays Policies and Procedures while reporting incidents and hazards.

About You

As an experienced team leader, you are passionate about service delivery and high performance, embodying a positive "can-do" attitude. With strong organisational skills, you inspire, motivate, and engage your team, dedicating yourself to going above and beyond for our guests. You ensure that every interaction contributes to creating ongoing memorable and unique experiences. With a focus on safety, compliance, and excellent service, you lead your crew in delivering exceptional standards that reflect the values of our organisation.

To be successful in this role you will be able to:

• Demonstrate strong leadership skills while also being capable of taking direction when necessary.
• Exhibit strong problem-solving abilities with a keen eye for detail, ensuring accurate and effective outcomes.
• Possess sound written and verbal communication skills, complemented by strong crowd management and public speaking abilities.
• Work both autonomously and collaboratively within a team, managing time effectively and prioritising tasks to meet deadlines.

Requirements

• MAR20318 - Certificate II in Maritime Operations (Coxswain Grade 1 Near Coastal),
• Master 5/ MED 2 or 3 highly regarded  
• Minimum of  2 years managerial experience
• HLTAID011 Provide first aid
• HLTAID015 Provide Cardiopulmonary Resuscitation and Oxygen Therapy                 
• SITHFAB009A - Provide Responsible Service of Alcohol
• Blue Card (Working with Children’s Check
• Current National Police Check
• Royal Flying Doctors Service (Medical Chest)

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts off the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be processed in the order they are received, so don't delay, apply now!