Assistant Director Financial Aid

Basic Purpose:

Assists the Assistant VP Of SFS in administering the University’s financial aid programs in support of the mission of the University.

Responsibilities:

• Reviews financial aid files for all graduate and graduate certificate students (not including PA program).  Manages and processes all graduate student vouchers, discounts, and tuition remission forms. 
• Manages or portion of the undergraduate student caseload to determine eligibility for institutional, federal, and state financial aid funding.   
• Manages and processes early athletic financial aid file review using ARMS System. 
• Processes and reconciles private student and parent loans for both undergraduate and graduate student population.
• Manages and reconciles the new institutional loan program.
• Manages the FSEOG program including reconciliation.
• Counsel students and parents in a welcoming environment in answering questions on student billing, student account, financial aid, student loans, payment plans, financing options, and student employment.
• Stays up to date on federal and state financial aid policies and procedures by attending webinars and in person trainings through the Federal Department of Education, financial aid associations (MASFAA, EASFAA, and NASFAA), and the Massachusetts Office of Student Financial Aid. 
• Required to attend occasional evening and weekend events to present financial aid policies and resources to prospective students and families (e.g. Admission Open House, First Year Orientation, Check in Days, etc.).
• Serves as a Campus Security Authority for Clery reporting purposes and a Responsible Employee for Title IX reporting purposes.
• Performs other related duties as assigned.

Qualifications:

• Must be willing to contribute actively to the mission of the University as well as show respect for the Catholic and Assumptionist identity of Assumption University.
• Three to five years related experience required, Colleague experience helpful.
• Strong computer skills required.
• Ability to maintain a high degree of confidentiality required.
• Ability to work in a fast-paced environment
• Bachelor’s degree required, Master’s degree preferred.
• Strong Excel and Word computer skills required.
• Excellent communication skills and attention to detail and ability to respond to student and parent questions in a calm and courteous manner.
• Possess a student-centric mindset
• Provide excellent customer service to students, families and colleagues as it relates to the Office of Financial Aid and Office of Student Financial Services.
• Ability to work occasional evening and weekend hours as needed.
• Peak work times are during the months of April, December – January and July-August.  
• Overtime may be required.

Scope:

• Interacts on a frequent daily basis with students, parents, and University employees.

Working Conditions And Physical Effort:

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Sitting, standing, walking, and bending are required of this position. Use of a computer keyboard and computer screen for periods of time with close vision and the ability to adjust visual focus plus manual dexterity are required.

MENTAL DEMANDS:  The mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Examples of mental demands include reading (documents), detailed work, confidentiality, language, math, reasoning, oral communications, written communications, customer contact, multiple concurrent tasks, constant interruptions, and performing calculations when necessary.

About Assumption University:

St. John Paul II wrote: “Man’s creation by God ‘in his own image’ confers upon every human person an eminent dignity; it also postulates the fundamental equality of all human beings.” Assumption University recognizes the essential contribution of a diverse community of students, staff, and faculty and condemns all forms of harassment, discrimination, and disrespect.

As such, and in compliance with the requirements of federal law and/or the laws of the Commonwealth of Massachusetts, Assumption University prohibits discrimination on the basis of race, color, national origin, religion, disability, age, veteran status, marital status, gender, gender identity, sexual orientation, and pregnancy, as well as other legally protected status, in admission to, access to, treatment in, or employment in its programs and activities, except where such conditions may constitute bona fide qualifications for the programs or activities in question.