National Operations Support Officer

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Play a pivotal role in supporting the onboarding of pilots in a dynamic, fast paced-environment 
• Exciting opportunity to work with a hard-working and highly skilled team 
• Permanent full time opportunity based at our Head Office Collingwood 

Love travel and passionate about all things aviation? You’re in the right place. At Jetstar, you get to takeoff at work, and in life. 

As a team, we’re lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we’re all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky’s the limit. 

As the National Operations Support Officer, you will be the first point of contact for all administration support and enquiries relating to pilot onboarding, processes, meeting minutes, process improvement and general administrative related queries.    

The successful applicant will be a team player who can demonstrate excellent organisation skills and an ability to work under pressure and meet deadlines. Strong interpersonal, diplomacy and computer skills are also essential along with the ability to effectively negotiate positive outcomes. 

Your Key Responsibilities Will Include:

• As part of the Flying Operations team, provide administrative support and contribute to strategies that go to the achievement of departmental objectives  
• Coordinate and facilitate pilot induction and onboarding activities for all Australian and New Zealand based technical crew. 
• Provide support and problem solving on all general administrative related queries centrally for Flying Operations  
• Work closely with planning team to coordinate scheduling and logistics for new pilots commencing type ratings including accommodation, flights and transport 
• Arrange and coordinate access and renewals for new and existing pilots 
• Assist with the coordination of all base on-boarding, off-boarding, transfers and relocations including internal and external stakeholder communication and management 
• Support flying operations recognition programs and processes 
• Maintenance of employee information and databases 
• Reporting and data analysis 
• Coordinate meeting invites, agendas and minutes for Flying Operations 
• Support the National Operations team with process improvement and project support 
• Provide support and contribute as required to the achievement of departmental objectives including adhoc projects and tasks as directed 
• Travel may be required 

To be successful in this role, you will demonstrate the following skills and experience: 

• Previous experience in an administration coordination/support role  
• Experience in a high volume, fast paced environment 
• Accountable and committed to taking full ownership of tasks, ensuring proactive and successful completion from start to finish 
• Strong organisational ability  
• High level of accuracy in documentation, data entry, and compliance processes 
• Demonstrate the ability to manage competing priorities 
• Demonstrates high levels of confidentiality 
• Demonstrates professionalism and composure when addressing questions or unexpected challenges 
• Experience within aviation is preferable, but not essential 
• Strong facilitation skills, including the ability to lead onboarding sessions and engage groups confidently 
• Applications will only be considered from candidates who have the right to work in Australia / New Zealand without restriction or sponsorship 

 
Your life at Jetstar is unlike any other 

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount. 

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. 

There’s a place for everyone at Jetstar:  For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of.  We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly.  We welcome applications from anyone who wants to takeoff with us.  If you have support or access requirements, just reach out and let us know what you need. 

• We’re Jetstar.  Let’s takeoff together. 
• We can’t wait to hear from you. 
• Applications close: Wednesday 22nd October 2025