Trainer - Mandarin/Cantonese - Johor

Overview

The Trainer (Mandarin) is responsible for designing, delivering, and evaluating training programs for employees, particularly those handling Mandarin-speaking customers or content. Based in Johor, this role ensures that staff are well-equipped with product knowledge, operational procedures, and communication skills to deliver high-quality service. The Trainer plays a key role in enhancing employee performance, onboarding new hires, and supporting continuous learning initiatives.

Qualifications

• Education: Diploma/Degree in Education, Communications, Linguistics, Business, or related field.
• 2–4 years of experience as a trainer, preferably in BPO/contact center or service environment.
• Experience delivering training in Mandarin for customer service or operational teams.
• Fluent in Mandarin and English (spoken and written).
• Cantonese is an advantage.
• Strong presentation, communication, and interpersonal skills.
• Ability to engage, motivate, and coach participants effectively.
• Good analytical and organizational skills.

• Experience:

• Language Proficiency:

• Skills:

• Proficiency in training tools, Microsoft Office, and online learning platforms.
• Education: Diploma/Degree in Education, Communications, Linguistics, Business, or related field.
• 2–4 years of experience as a trainer, preferably in BPO/contact center or service environment.
• Experience delivering training in Mandarin for customer service or operational teams.
• Fluent in Mandarin and English (spoken and written).
• Cantonese is an advantage.
• Strong presentation, communication, and interpersonal skills.
• Ability to engage, motivate, and coach participants effectively.
• Good analytical and organizational skills.
• Proficiency in training tools, Microsoft Office, and online learning platforms.

Responsibilities

• Training Delivery

• Conduct training sessions for new hires and existing employees in Mandarin.
• Deliver workshops, classroom sessions, and on-the-job coaching.
• Ensure training materials are understood and applied effectively.
• Curriculum & Material Development
• Develop and update training materials, manuals, and guides in Mandarin.
• Customize content based on team needs, business updates, and client requirements.

• Assessment & Evaluation

• Conduct assessments to evaluate trainee understanding and performance.
• Monitor progress and provide feedback for improvement.
• Identify training gaps and propose solutions.

• Collaboration & Support

• Work closely with team leaders, QA, and operations to align training with business needs.
• Support continuous improvement initiatives through training insights and recommendations.

• Reporting & Documentation

• Maintain records of training attendance, performance, and evaluation results.
• Prepare reports on training effectiveness and outcomes.
• Conduct training sessions for new hires and existing employees in Mandarin.
• Deliver workshops, classroom sessions, and on-the-job coaching.
• Ensure training materials are understood and applied effectively.
• Develop and update training materials, manuals, and guides in Mandarin.
• Customize content based on team needs, business updates, and client requirements.
• Conduct assessments to evaluate trainee understanding and performance.
• Monitor progress and provide feedback for improvement.
• Identify training gaps and propose solutions.
• Work closely with team leaders, QA, and operations to align training with business needs.
• Support continuous improvement initiatives through training insights and recommendations.
• Maintain records of training attendance, performance, and evaluation results.
• Prepare reports on training effectiveness and outcomes.