Bartender

Company Description

NH Hotels offers trustworthy experiences based on three main pillars: value for money, the best location to connect with the city, and service with a human touch. NH Hotels’ remarkable products and services meet the expectations of the guests looking for functional urban hotels with a natural and fresh style and friendly service that makes the experience both surprising and enjoyable.

Job Description

Key Duties And Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done.  NH Hotels & Resorts  employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• Creating 100% guest satisfaction by providing the NH Hotels & Resorts experience through performance that demonstrates fulfilment of our service standards, genuine hospitality, and exceeding guest expectation
• To serve our guests in accordance with NH Hotels & Resorts standards of food and beverage quality, presentation and sanitation, in a gracious and professional manner.
• To display the best of hospitality and professionalism with guests.
• To take pride in all facets of service, quality, appearance and cleanliness, in yourself and your area of responsibility.
• To understand and adhere to Beverage Standard Operating Procedures and to always be looking to recommend improvements to those procedures.
• Conduct stock take at the beginning and end of shift. Any variances should be reported to management.
• To professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
• To process drink orders in proper calling order, to check for correct number of drinks and manage billing quickly and efficiently.
• To make all cocktails in accordance with NH Hotels & Resorts standard beverage manual, using full standard measures.
• To manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague.
• Clean-up - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
• Complete bar opening checklist and ensure that the restaurant is prepared for opening.
• Communicating to the team of the beverage specials.
• Observe customers as they enter the restaurant and ensure they are greeted promptly, properly and in a friendly manner.
• Monitor and observe guest’s dining experience, ensuring guests are satisfied with the beverages and service.
• Responding promptly and courteously to any requests
• Taking beverage orders from guests and servers
• Preparing and serving alcoholic and non-alcoholic drinks consistent with the Beverage standard drink recipes
• Presenting drink menus, making recommendations, and answering questions regarding beverages
• Up-selling drink specials and food items as directed by management
• Learning the names of guests and personally recognizing regulars
• Recording drink orders accurately and immediately key them into Micros POS System
• Washing and sterilizing glassware and bar tools/utensils
• Preparing garnishes for all drinks and ensuring freshness, labelling and properly rotating of product.
• Prepare mis-en place to ensure efficient running of the bar
• Maintaining bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Maintaining cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas
• Receiving and serving food orders to guests seated at the bar
• Reporting all equipment problems and bar maintenance issues to F&B Operations Supervisor.
• Washing glasses and dishes in the absence of the dishwasher and/or as directed by the manager
• Ensuring the bar is ready for the next shift including completing all necessary cleaning duties and checking out with a supervisor before leaving
• Restocking and replenishment of bar inventory and supplies
• Abiding by legal standards and alcohol training guidelines for alcohol service to guests
• Giving personal attention, taking personal responsibility, and using teamwork when providing guest service
• Listening, apologizing with empathy, finding a solution, and following through when resolving guest problems
• Assuming the responsibility to notice when the guest is not satisfied and using good judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests
• Help colleagues with any job assignments, and assist with and perform any other related hotel duty that may be assigned.
• Be environmentally aware and manage waste as per the waste management policy

NH Hotels & Resorts adheres to the code of Responsible Usage of Alcohol.  We do not serve underage children, or guests who are displaying inappropriate behaviour due to previous overindulgence in alcohol.  Bar Professionals will be commended, not sanctioned or reprimanded, for adhering to the code of Responsible Usage of Alcohol.

Working With Others:

• They always try to anticipate and exceed the needs of customers and colleagues
• They use their own initiative and good judgement to solve problems in a calm and efficient way
• They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
• They act with personal professionalism and integrity at all times

Taking Responsibility:

• They always conduct business honestly and fairly.  They keep sensitive information confidential.
• They can prioritise their workload effectively and be organised and structured at work
• They manages their time and pay attention to detail.  They know their jobs, and are able to work without close supervision.
• They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their own professional skills and abilities
• They perform job tasks in line with established policies and procedures
• They always try to provide a top-quality experience to all our guests.

Qualifications

Hospitality Diploma or Equivalent

+- 2 years expirience

Additional Information

Please Approve