Head of Trust Services

Company Description

IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Job Description

• Lead the Trust Administration team, set goals for employees, continuously evaluate performance.
• Review time sheet of team members and monitor their productivity and chargeability on regular basis
• Work effectively with all other departments in the business to ensure holistic delivery of services to clients.
• Manage client relationships, operational risk, service level agreements and coordination of client deliverables.
• Appointment to the role of Resident Manager to the Trust Company.
• Appointment as a director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position to internal entities or client entities where necessary and required by the Management and mutually agreed.
• Reviewing and processing of client requests and servicing the client in an efficient, responsible and professional manner in accordance with applicable legislation and internal procedures.
• Responsibility for the quality of the client files, ensuring compliance with statutory obligations and audit requirements.
• Responsibility for all legal, regulatory and trust matters for portfolio under management including completion of all required documents and agreements and maintenance of proper physical and electronic files.
• Assist with the drafting of all necessary legal documents required for the day to day management of Trust and Corporate entities (such as minutes/resolutions, letters, deeds etc.) and be responsible for managing the relationship, legal and administrative matters of a portfolio of trusts and companies.
• Conduct regular reviews of each entity in the portfolio through effective liaison with clients and intermediaries.
• Develop, maintain and expand contact with clients to develop a long-term relationship and grow to be a trusted advisor to our clients.
• Provide pragmatic solutions in line with the Group’s strategy, ensuring rational analysis for implementing Trusts and Commercial structures. Obtain necessary reviews and opinions to obtain feasibility and legality as required.
• Research and analysis for structuring variations of the Trusts and Commercial entities currently offered by the office as well as assist in developing new offerings.
• Ensure adherence to all compliance, legal and corporate services, transaction monitoring and tax and transparency standards of the business.
• Accurately record chargeable time and ensure monitoring of invoicing and collection of outstanding fees for the portfolio of clients. Help top resolve any payment issues with clients.
• Anticipate and manage the impact of any emerging regulatory, taxation or legal changes and ensure compliance related risk is addressed on behalf of the client.
• Ensure that “Know Your Customer” rules are adhered to and that client operates within the framework. Comply with all internal procedures regarding the correct use of automated programs for recording all required client and company data. Maintain up-to-date local office policies and procedures in alignment with local regulations and requirements.
• Ensure contingency plans are in place for all services to include business recovery plans.
• Undertake such other duties, related to the position, as may from time to time be agreed with Management.

What We Offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
• Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
• Maternity and paternity leave, education leave and etc
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications

• Bachelor's degree in Law, Finance, Accounting, or related field; STEP qualification preferred
• Minimum 15 years of experience in trust administration, with at least 5 years in a leadership role
• Strong knowledge of Singapore trust law and trust administration practices
• Proven track record in managing HNWI/UHNWI client relationships
• Excellent leadership, interpersonal, and communication skills
• Ability to work collaboratively across departments and jurisdictions

Additional Information

Our commitment to you and the environment

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.