Program Manager(JPN&ENG)

Essential Job Duties And Responsibilities:

Lead the Future of Healthcare Access – Program Manager (DOD Civilians Program)
Are you ready to make a real impact in international healthcare delivery? We're looking for a dynamic Service Delivery Manager to take charge of a specialized program supporting U.S. Department of Defense civilian employees in Japan.
This program ensures smooth, cashless access to medical care under the Federal Employee Health Benefit (FEHB) system—and you’ll be at the heart of it. You’ll lead cross-functional teams in Tokyo, Manila, and Philadelphia, driving excellence in case management, provider coordination, and appointment services.

If you're a strategic thinker with a passion for service and global collaboration, this is your opportunity to lead a high-impact initiative that truly matters.

Description:

Operational Management

• Oversee daily operations and ensure compliance with KPIs and service standards
• Monitor team productivity and manage escalations and complaints
• Collaborate with Finance and Network teams for efficient billing and provider payments
• Support root cause analysis and implement improvements

Relationship Management

• Coordinate cross-functional teams across Tokyo, Manila, and Philadelphia
• Ensure high-quality medical care aligned with insurance benefits
• Support provider network development and client engagement
• Represent the company professionally in all communications

People Management

• Supervise and support operational staff, including scheduling and coverage planning
• Recruit, train, and develop team members in collaboration with HR and L&D
• Conduct performance reviews and manage team development

Infrastructure & Compliance

• Ensure staff have necessary tools and access
• Activate business continuity plans when needed
• Maintain OH&S standards and ensure workplace safety

Additional Duties

• Lead or support projects and company initiatives
• Control operational costs while maintaining service quality
• Participate in audits and client visits as required

Footer