Senior Data Centre Technician

Company Description

At NEXTDC we are building the heart of Australia & Asia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers. 

NEXTDC is an exciting ASX 100-listed technology company, only 14 years young and operating 17 data centres across 7 major cities in Australia, with multiple international sites on their journey to supporting our customer’s digital infrastructure. 

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. 

Where Cloud lives and AI thrives 

Job Description

To oversee and manage the daily operations of NEXTDC’s facilities, ensuring optimal performance and reliability. This includes the supervision of third-party contractors and the maintenance of all critical infrastructure in alignment with Uptime Institute Operational Sustainability Gold standards. The role is responsible for implementing industry best practices and delivering high-quality outcomes that meet the expectations of NEXTDC and its Hyperscale customers.

Your Responsibilities Are:

• Support Facility and Services Managers in the operation and maintenance of critical infrastructure, ensuring alignment with NEXTDC standards.
• Act as SME for communications infrastructure including cabling, power monitoring, rack locking, and environmental monitoring.
• Monitor critical systems via BMS, diagnose issues, escalate incidents, and ensure timely resolution.
• Manage customer provisioning requests, coordinating third-party contractors to meet quality and SLA targets.
• Oversee provisioning workloads, contractor scheduling, and staffing budgets.
• Lead cabling capacity planning to ensure availability and SLA compliance.
• Ensure carrier and private cabling installations meet Australian standards.
• Review and approve change requests under NEXTDC’s change management process.
• Identify and manage risks across WHS, security, and technical operations.
• Support maintenance, equipment handling, and uphold facility cleanliness and safety.
• Contribute to process improvement and documentation of workflows and policies.
• Deliver training, mentor staff, and support team development.
• Provide SME-level technical guidance and contribute to reporting and operational improvements.
• Participate in on-call support and complete ad hoc tasks as required.

About You:

• Customer Communication: Excellent written and verbal communication skills with a strong track record in managing customer interactions and resolving escalations.
• Analytical & Organisational Skills: Strong planning, problem-solving, and analytical capabilities to support efficient operations.
• Data Centre Operations: In-depth knowledge of data centre environments, including rack management, IT installations, cooling, and power infrastructure.
• Cabling & QA: Solid understanding of structured cabling systems, cable management best practices, and quality assurance processes.
• Technical Proficiency: Skilled in Microsoft Office; working knowledge of Building Management Systems (BMS) and monitoring tools (preferred).
• Frameworks & Standards: Familiar with ITIL practices, high-density power systems, and energy-efficient cooling technologies.
• Certifications: Relevant electrical or telecommunications installation/testing qualifications (desirable).

Qualifications

• 5+ years of proven experience in data centre facilities management or similar mission-critical environments.
• Experience in a senior technical role within multidisciplinary teams.
• NV1 Security Clearance (current or eligible to obtain and maintain) – essential.
• Knowledge of Uptime Institute (UTI) and ASHRAE standards.
• Trade Certificate, Diploma, or Degree in an electrical or mechanical discipline (desirable).

Additional Information

• Opportunity to deliver landmark infrastructure projects shaping Australia’s digital economy.  
• A values driven culture built on innovation, collaboration and growth.  
• Inclusive, diverse and values-driven working culture  
• Great opportunities to progress within our company (grow as we grow) 

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move.