Head of Claim's Operations & Technology

Location: Remote

NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience. 

Simply put, wherever you find small businesses, you’ll find NEXT.

Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow — that’s where you come in.

As Head of Claims Operations & Technology, you’ll wear many hats in your role to enable the broader NEXT Claims organization to deliver against its strategic vision. Your remit will include leading people, processes, and projects simultaneously to ensure our broader organization continues to deliver increasingly exceptional loss and expense outcomes. 

What You’Ll Do:

• Operational Management: Effectively manage multiple departmental relationships across a highly matrixed organization within a large, international insurance group.
• Budgetary Ownership: Create and monitor Claim’s Budget in partnership with finance..
• Technology & Innovation: Partner with critical team members and cross-functional business partners (Product, Engineering, Information Systems) as the primary driver of technology adoption and improvement within the claims organization. 
• Performance & Analytics: Work with internal team members and cross-functional partners in our Data Science group to source data delivery to the Claim’s Org for a variety of use cases and lead Claim’s content creation for key stakeholders.. 
• Vendor Management: Manage vendor portfolio for third-party vendors spanning everything from FNOL to engineering services. Build effective relationships, drive exceptional outcomes, and deliver against cost goals in this space.
• Compliance, Quality & Risk Management: Work closely with internal Compliance, Legal, and Risk Management teams to enable consistent execution against everything from SOX controls to third-party audit execution on behalf of major capital providers. Enable our internal quality audit team to continue to uplevel our collective work product through effective evaluation. 
• Internal Communications: Coordinate critical Claim’s communication, both internal and external, such as Claims All Hands, technology,  vendor roll outs, and overall to the balance of the NEXT enterprise. 

What We Need:

• BS/BA Degree required
• 10+ years of experience in the Claims Operations space, with 5+ years leading others
• Strong written and oral communication skills required, as well as strong interpersonal, analytical, investigative, and negotiation skills
• Data-driven orientation with the ability to use insights to recognize themes and drive strong business results
• Track record of effectively solving unique and challenging business problems 
• Experience leading multiple distributed teams, preferably within a fully remote or hybrid environment 
• Ability to collaborate with cross-functional teams to achieve business results
• Team orientation that emphasizes building strong working relationships and contributing to a positive work environment
• High degree of comfort with navigating ambiguous environments; willingness to dive in and assist coworkers with workloads or contribute to novel organizational needs/projects when needed 
• Relentless focus on continuous improvement  and very receptive to continually leverage new Claim’s technology tools, including both proprietary and off-the-shelf software systems
• Some travel capability, up to 15% of capability
• All other duties as assigned*

Note on Fraudulent Recruiting We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Next Insurance. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. 

Please note, we do not ask for sensitive information via chat, text, or social media, and any email communications will come from the domain @nextinsurance.com. Additionally, Next Insurance will never ask for payment, fees, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via the careers page on our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. 

If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Next Insurance, please do not provide any personal or financial information. You can find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (https://consumer.ftc.gov/articles/job-scams), or you can contact your local law enforcement agency. 

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.

US annual base salary range for this full-time position:$125,000—$155,000 USD

Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.