Principal Product Manager

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager, Programmable Voice.

About The Job

As a product manager in Programmable Voice, you will be responsible for crafting delightful customer experiences and owning the end-to-end product vision, strategy, and roadmap for this high volume, analytics-driven problem space. You will need to work closely with Product Managers, Support, Sales Engineering and other front line customer stakeholders to triage and understand the needs of customers and how to diagnose, then build solutions to address customer needs at scale.

Responsibilities

In This Role, You’Ll:

• Help developers build the future of conversational voice AI interactions by providing critical observability tooling
• Provide choose-your-own-adventure interfaces (REST API, streaming data, UI) for consumption of call metadata

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• You have 5+ years experience as a Product Manager for a modern technology company. 
• You have experience using, building or managing high volume analytics tools, software or platforms. 
• Experience writing requirements for a software feature or solution for internal or external customers. 
• Demonstrated experience working with big data sets and using tools such as writing SQL queries, sheets, or similar.
• Strong technical, analytical, and UI/UX design understanding and will roll up sleeves to get the job done.
• Ability to speak and write in English fluently.
• Track record of driving impact in a cross-functional, fast-paced, and highly collaborative environment.
• You know how to influence people to get things done across any job function. People enjoy working with you.
• You have excellent communication skills across all mediums (visual, written, verbal) that inspire teams and bolster your decisions with focus and clarity.
• You have experience writing code - for fun, college, or work - and you enjoy working on hard technical problems. We are looking for someone with a strong technical bent to collaborate with our engineers as well as our analytical customers.  

Desired:

• Fluency in conversational AI space, with a focus on voice interactions. 
• Experience independently testing hypotheses and quantifying expected impact by querying internal data sets.
• Experience with media communication technologies, including real time or streaming in the audio and/or video domains.
• Experience in understanding distributed systems (cloud-scale) architectures.
• Experience working in an Agile/SCRUM development process with globally-distributed teams and customers.
• Experience working with direct sales, marketing, and defining pricing/packaging. 
• Experience with telephony, telecom or other high volume communications infrastructure. 

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $167,000-208,000.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $177,000  - $220,000.
• Based in the San Francisco Bay area, California: $197,000 - $245,000.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. 

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until October 15th, 2025 but may change based on business needs. 

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.