Customer Support Representative - MedTrainer Querétaro

Company Description

🏥 About MedTrainer: is the #1 all-in-one platform helping healthcare organizations simplify compliance, credentialing, and learning management — all in one place. With over 300,000 users and 15,000 sites across North America, we’re on a mission to make healthcare compliance way less complicated.
We’re growing fast, and we’re looking for someone who loves solving problems, helping others, and making customers smile.

Job Description

As a Customer Support Representative, you’ll be part of the friendly team that keeps our customers happy and confident using MedTrainer. You’ll troubleshoot issues, answer questions, and make sure every user feels supported and understood.
If you’re great at explaining tech in a simple way, staying calm under pressure, and love seeing that “aha!” moment when you help someone — you’ll fit right in here.

 ✨ What You’ll Do

• Be the first point of contact for customer inquiries via chat, email, or phone
• Troubleshoot platform, login, and credentialing issues
• Log and document tickets accurately in Jira or our CRM
• Collaborate with other teams to resolve more complex problems
• Spot patterns and suggest ideas to make the customer experience even better

 ✨ What You’ll Bring

• 1+ year of experience in customer service, tech support, or help desk
• Strong communication skills (English written & spoken)
• Tech-savvy with a love for problem-solving
• A calm, friendly, and proactive attitude — even when things get busy
• Currently living in Querétaro and open to hybrid work

Work Location

📍 This is a on-site position in Querétaro, Mexico with the opportunity for some home office based upon performance

Qualifications

Essential Technologies And/Or Tools:

• Google Suite
• Microsoft Office
• Jira

Main Responsibilities:

• Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls

Additional Information

We Offer

• Private medical expense insurance
• Savings plan (“Caja de Ahorro”)
• English classes
• Free breakfast, lunch, snacks, and drinks at the office
• Discounts on medical services
• Growth opportunities in a fast-growing SaaS company

If you’re passionate about providing exceptional customer support, solving technical challenges, and being part of a fast-growing company, we want to hear from you!​​​​

Application Requirements

• This is a on-site position in Querétaro, Mexico.
• We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro.
• Please attach your updated CV in English when applying.
• 🌟 Why You’ll Love Working Here
• We’re a tight-knit team that works hard, helps each other, and knows how to have fun along the way. At MedTrainer, your ideas matter, your work has impact, and your growth is part of our mission.
• If you love helping people and want to be part of a company that’s transforming healthcare through technology — we’d love to meet you!