Concierge Executive

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
• Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

•   Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
•   Train Bell men for luggage delivery and guest behavior.
•   Supervises and guides team of Bell men to ensure that hotel’s policies and procedures are adhered to.
•   Creates a positive and highly motivated working environment that promotes and develops teamwork.
•  Regularly updates Concierge Manager about challenges in work flow.
• Give feedback to Concierge Manager on the performance of team members.
•  Promptly and actively obtains feedback from guests and inform the relevant  departments the actions taken to  rectify the feedback and to ensure guests’ satisfaction.
•  Maintains and enforces all quality standards and procedures on guest arrival & departure.   Ensures that all guests are welcomed and offered assistance with luggage on arrival.
• Ensures that fond farewell is extended to guests on departure.
• Ensures that luggage delivery and pick up is as per standard.
•  Achieves guest delight through friendly and proficient services at Concierge operations and ensure repeat business  through personalized, efficient services.