Product Manager 2

About The Role

Delivering the product roadmap and strategy defined by the Director of Product. This involves understanding customer challenges and goals, and executing product delivery in alignment with the product vision set by product leadership.

A Product Manager 2 is an expert in their product domain and is responsible for managing the complete product lifecycle—from ideation and planning through development, delivery, and enhancement—with minimal support from product leadership. They execute product delivery independently, requiring little supervision from the Director of Product or other senior product managers.

A Product Manager 2 can break down complex problems and define simple solutions to solve customer problems with minimal supervision. They clearly communicate the problems they are solving and use the right data to understand problems, measure impact, and evaluate solutions. A PM2 has a strong bias to action and shipping product—they prioritize getting valuable features into customers' hands and iterating based on feedback. A PM2 considers product and system impacts beyond their own domain and contributes to mid-term strategic product thinking (6-18 months), strongly incorporating technology trends, competitive dynamics, and market shifts into their work.

This role provides a growth path toward Senior Product Manager for individuals demonstrating strategic ownership, cross-functional leadership, and consistent delivery impact.

Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.

Benefits And Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave
•  CO Pay Range: $99,506-$114,984 / year

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What You'Ll Do

• Ensure deep customer understanding: Maintain strong knowledge of customer experience, challenges, and goals within the product to identify opportunities that grow market share and improve overall customer experience. Conduct customer research through interviews, contextual inquiry, review of customer and prospect calls, surveys, and partner with the UX Research team on user testing sessions. Participate in customer discussions with Customer Success and work directly with Sales to support prospect conversations.
• Drive data-driven decisions: Define, track, and analyze key product metrics including user engagement, feature adoption, retention rates, and customer satisfaction (CSAT/NPS). Analyze data from the product, support desk, sales and customer databases to identify product opportunities, customer challenges, user experience issues, and determine feature adoption rates and overall success. Conduct experiments and A/B tests to optimize features and experiences. Use data to identify changes in user behaviors and make evidence-based recommendations to product leadership.
• Execute product strategy: Deliver against the product roadmap with minimal supervision and a strong bias to action—prioritizing shipping valuable features to customers and iterating based on real-world feedback. Ensure alignment with company strategy and customer needs. Contribute to mid-term product strategy by incorporating emerging technology trends, competitive dynamics, and market shifts. Identify opportunities to leverage AI, machine learning, and automation to enhance product capabilities, collaborating with cross functional teams to define AI-powered feature requirements and ensure responsible AI practices. Design in-app experiences and onboarding flows to drive product adoption and engagement. Define success criteria and measure business impact of shipped features, demonstrating clear ROI and user value.
• Lead cross-functional collaboration: Serve as the primary point of contact for product decisions within your domain, facilitating alignment across Engineering, Design, Data Science, Product Marketing, Sales, and Customer Success teams. Lead product launches with well-thought-through value propositions and adoption strategies, often supporting other product features during launch through partnering with Product Marketing and Go-to-Market teams, largely unaided by product leadership. Maintain strong technical fluency to effectively partner with Engineering teams, understand system architecture implications, and make informed trade-off decisions.
• Drive team excellence: Work closely with other Product team members to ensure work is aligned. Improve collaboration processes by initiating and leading retrospectives, design sessions, and implementation of improvements. Support and mentor more junior members of the product management team and lead practice initiatives that improve team processes.
• Effectively communicate: Share customer research findings, prioritization decisions, and product information to individuals or groups across all levels of the organization.
• Embody company values: Understand and live the core values of the company and contribute to a highly collaborative and positive work environment. Have a heart for Pushpay's mission to serve churches and faith-based organizations, bringing passion and purpose to the work.

What You Bring

• Minimum of 3-5 years in product management, preferably in software development, SaaS, or App product environments, with demonstrated ability to ship successful products independently.
• Strong bias to action with a track record of consistently shipping valuable features and iterating based on customer feedback.
• Strong understanding of software development processes, data analytics, and modern technology trends.
• Proven ability to conduct customer research, define metrics, and make data-driven decisions.
• Excellent communication skills with ability to influence stakeholders at all levels.
• Familiarity with Agile development methodologies.
• Understanding of AI and machine learning applications in product development is a plus.
• A heart for Pushpay's mission to serve churches and faith-based organizations is highly valued and nearly essential for this role.
• Other relevant work experience will be considered.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!

Applications will be taken on an ongoing basis.

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