Business Systems Analyst (D365) | Mon - Fri | Balcatta Support Centre

Company Description

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team! 

Job Description

Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure, catering to clients in the mining and oil & gas sectors across Western Australia. We play a crucial role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring seamless operations for our clients.

We are seeking an experienced Business Systems Analyst - D365 to join our team in  a key role in bridging business processes and technology within Sodexo’s IFMS environment. The position focuses on understanding business requirements, analysing processes, and aligning them with the capabilities of Microsoft Dynamics 365 to deliver scalable, efficient, and value-driven solutions. Working closely with business stakeholders, developers, and solution architects, this role supports Sodexo’s ongoing digital transformation and continuous improvement initiatives.

This role operates at the intersection of business operations and technology, enabling Sodexo to harness the full potential of Microsoft Dynamics 365 to support efficient and standardised processes.
By understanding business needs and aligning them with D365 platform capabilities, the Business/Systems Analyst ensures that technology solutions directly support business objectives and continuous improvement.

Working collaboratively across functions, this role plays a key part in translating business requirements into scalable, sustainable solutions within the D365 environment and supporting Sodexo’s digital transformation journey.

This is a full-time, permanent, office-based role from Monday to Friday, located at our Balcatta head office. Occasional interstate or site travel may be required on an ad hoc basis.

Main Assignments Will Include:

1. 1. Business Process Analysis and Requirements Gathering
2. 2. Solution Alignment and Design Collaboration
3. 3. Implementation and Validation
4. 4. Change Management, Training, and Support
5. 5. Continuous Improvement and Stakeholder Engagement

• Partner with business stakeholders to understand end-to-end processes, objectives, and challenges.
• Conduct workshops, interviews, and process mapping to document current and future-state processes.
• Define and document business requirements, use cases, and user stories that clearly align with D365 capabilities.
• Identify opportunities to simplify, standardise, or automate processes through effective use of the D365 platform.
• Translate business requirements into functional specifications and collaborate with Solution Architects and Developers to ensure fit-for-purpose design.
• Validate that proposed solutions align with Sodexo’s business model, governance framework, and D365 best practices.
• Contribute to functional design discussions, ensuring business needs are met without over-customisation.
• Support configuration and testing activities to confirm alignment between business needs and technical delivery.
• Coordinate user acceptance testing (UAT), ensuring business sign-off and readiness for deployment.
• Support data validation and process readiness during go-live activities.
• Support change management activities by developing training materials and facilitating user training.
• Provide post-implementation support, capturing user feedback and identifying opportunities for improvement.
• Act as a bridge between business and technical teams, ensuring clear communication and shared understanding.
• Gather feedback on system performance and adoption, using insights to recommend enhancements.
• Stay current with D365 updates and best practices to proactively identify new capabilities relevant to Sodexo’s operations.

Accountabilities for this role would be to:

1. Ensure business processes are accurately captured, documented, and aligned with D365 capabilities.
2. Deliver functional solutions that meet business needs and support process efficiency.
3. Maintain clear, consistent communication across business and technical stakeholders.
4. Support successful implementation, adoption, and continuous improvement of D365 solutions.
5. Contribute to Sodexo’s digital transformation by aligning process excellence with platform capability.

Qualifications

The ideal candidates must have recent experience working with Microsoft Dynamics 365 in a business analysis or functional consulting capacity, with a strong focus on understanding business processes and aligning them with D365 platform capabilities. You will bridge the gap between business needs and technical delivery, ensuring solutions drive measurable business value.

Education:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related discipline.
• Equivalent professional experience in business systems analysis or enterprise systems will be considered.

Experience:

• Demonstrated experience as a Dynamics 365 Business Analyst, Functional Consultant, or Solution Analyst, ideally within complex or multi-site environments.
• Strong understanding of core Dynamics 365 modules such as Sales, Customer Service, Field Service, or Finance & Operations, with the ability to relate system capabilities to real-world business processes.
• Experience facilitating workshops, documenting business requirements, and translating them into functional specifications.
• Familiarity with the Power Platform (Power BI, Power Automate, Power Apps) for process improvement and reporting solutions.
• Exposure to data migration, integration concepts, and system testing within enterprise environments.

Technical / Functional Skills:

• Proficient in Dynamics 365 functional configuration (forms, workflows, views, dashboards) rather than custom development.
• Understanding of Microsoft ecosystem integration, including Azure services and Power Platform components.
• Ability to interpret and communicate technical concepts to non-technical stakeholders.
• Awareness of relational database structures and reporting concepts (e.g., SQL, data models) is advantageous.

Business Analysis Skills:

• Strong capability in business process mapping, analysis, and optimisation.
• Experience creating functional documentation, including user stories, process flows, and acceptance criteria.
• Ability to evaluate process challenges and recommend platform-driven solutions aligned with best practices.
• Comfortable engaging stakeholders across different business functions and levels of seniority.

Soft Skills:

• Excellent communication and interpersonal skills with the ability to bridge business and technical perspectives.
• Analytical mindset with strong problem-solving and critical-thinking abilities.
• High level of organisation and the ability to manage multiple priorities effectively.
• Collaborative team player who fosters a positive and solution-oriented working environment.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Fundamentals (CRM or ERP)
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Functional Consultant (Customer Service / Finance & Operations)
• Certified Business Analysis Professional (CBAP) or similar qualification (desirable)

Additional Information

This is an exciting opportunity to be part of a high-performing team within a global organization that is a leader in the operations, maintenance, and refurbishment of non-process infrastructure. If you’re looking for a supportive, inclusive work environment that encourages growth and personal development, we encourage you to apply. Click "Apply" and submit your resume to join our dynamic team.