IT GTS Specialist

Company Description

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Mentor OH, the company employs over 30,000 employees in more than 50 countries. Reported sales in 2021 were $8.4 billion. Learn more at www.averydennison.com.

Job Description

Scope and general purpose of the role.

• Responsible for maintaining the Avery Dennison site IT infrastructure.
• Lead projects which improve infrastructure services while maximizing return on investment. 
• Troubleshoot hardware, software, network and mobile data computer and server problems.
• Be a technical advisor to management and end users, ensuring the IT equipment or tools provided to the users are in good working condition.
• Perform routine system maintenance.
• Maintain accurate IT equipment, software and license inventory in Asset Management Tool.
• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards.
• Repair hardware (PCs, MACs, Servers, Network Infrastructure, Telephony) as necessary
• Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
• Assist in implementing best practices, Avery Dennison IT standards and policies that will utilize IT resources more effectively.
• As needed, provide after-hours support for systems including, but not limited to, issue resolution, customer/core installations, and server monitoring.
• Ensure support is provided to end users in a professional, courteous, and timely manner.
• Maintain incident management, problem management, change management, and asset management records in the Ad.a or ServiceNow system.
• Facilitate delivery of ITIL-related processes (e.g., configuration, change, incident, and problem management)
• Deliver training on Avery Dennison’s software and computer systems. This can include group presentations, one-on-one training, and onboarding. 
• Perform other duties as assigned.

Manufacturing Support And Project Management:

• Providing technical support to users and other IT staff - firefights, problem resolution, training. 
• Emergency support for business and operating units
• Provide critical support for Priority 1/2 incidents

Key Competencies Required For Role:

. Building Partnership

. Coaching

. Customer Focus

. Decision-Making

. Facilitating Change

. Initiating Action

. Planning and Organizing

Communication

Qualifications

Formal Qualifications:

• Associates degree required. A Bachelor’s degree in business or information technology preferred.
• 2-5 years of IT support skills in an enterprise environment.
• 2-5 years performing routine software installations and program updates.
• 2-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems.
• Project Management skills are a plus
• Ability to travel occasionally to support other sites when needed.

Pre-Requisite Experience:

• Advanced knowledge of current PC/Server hardware, software, and operating systems
• Experience supporting Google infrastructure, Chrome, Gmail and Google applications
• Experience supporting Windows based PC, Active Directory, Microsoft Office and MacOS.
• Experience supporting production floor hardware and software include multi-functional printers, barcode or RFID scanner devices and printers, WiFi access points, CCTV camera etc

Additional Information

Please note that if you have not heard from the HR Department within 30 days of this advert closing, your application has unfortunately been unsuccessful.

All internal applications should be acknowledged by your manager, accompanied by a copy of your Curriculum Vitae and certified copies of your qualifications must be send to HR department. 

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER!