Freelance Onsite PC Technician (m/w/d) first and second level support

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Key Responsibilities:

Level 1 Support:

• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided 
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting
• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues
• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided 
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting
• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues
• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management

Level 2 Support:

Qualifications

Tools & Technologies:

• Use of company-specific deployment and support tools
• Fluent in German and English 
• Experienced in both Level 1 and Level 2 IT support
• All our positions are open to people with disabilities
• Use of company-specific deployment and support tools
• Fluent in German and English 
• Experienced in both Level 1 and Level 2 IT support
• All our positions are open to people with disabilities

Essential Experience/Skills:

Additional Information

Location: Munich

• Workload: 5 days per week / 8 hours per day on client site support
• Freelance
• Valid working permit for Germany