Lieutenant - St. Mary's Falls, MI

Summary

The Lieutenant is a frontline shift supervisor responsible for coordinating and supervising daily guard operations across multiple posts during their assigned shift. Lieutenants play a crucial role in maintaining post coverage, verifying officer readiness, and responding to incidents in real-time. They serve as a direct supervisory presence for Security Officers and Sergeants, ensuring adherence to post orders, appearance standards, and operational procedures. As part of our layered supervisory model, Lieutenants provide essential oversight that reinforces continuity, compliance, and contract performance.

Essential Duties & Responsibilities

• Supervise Security Officers and Sergeants during assigned shifts to ensure full contract compliance and performance to standard.
• Conduct shift briefings, communicate operational updates, and reinforce site-specific protocols and safety priorities.
• Validate post assignments, verify officer presence and readiness using biometric and digital systems (e.g., Mobohubb, Findd), and adjust coverage as needed.
• Conduct random and scheduled post inspections to verify compliance with General and SiteSpecific Post Orders, SOPs, and appearance requirements.
• Support incident response efforts, including coordinating initial actions, notifying the Captain or Deputy PM, and preparing incident reports.
• Provide coaching and performance feedback to officers, and document any infractions for review by the Captain and PM.
• Submit shift logs, inspection forms, and field reports to inform ongoing performance monitoring and QCP activities.
• Train and mentor Sergeants and new officers, fostering consistent standards of professionalism and operational knowledge.
• Maintain readiness to step in at posts if necessary, especially during coverage shortfalls, emergencies, or transitions.

Supervisory Responsibilities

Receives general direction from the Captain or Project Manager. Exercises direct supervision over 1-5 Security Officers. Provides input to the management regarding operation, status of posts, and Security Officers.

COMPETTENCY To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. 
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED);
• Minimum of 5 years of prior supervisory experience in a security, law enforcement, or military environment.
• Proven ability to lead shift-level personnel and enforce operational discipline in dynamic security environments.
• Must meet all contract-required qualifications for armed Security Officers, including licensing, medical/fitness certification, and background checks.
• Familiarity with federal installation access control, roving patrol, and emergency response procedures preferred.
• Strong communication skills and the ability to maintain accurate shift-level documentation.
• Must be able to obtain and maintain any site-specific clearance levels required by the contract.

Language Skills

• Ability to read and interpret documents such as safety rules, operating policies and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to speak effectively before groups of customers or employees, or organizations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos using the English language.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

Certificates, Licenses, Registrations

• CPR/AED/First Aid Certification
• Valid Driver's License

Other Qualifications

Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Required to be on-site for all assigned shifts and available to respond to emergent operational needs. May work rotating shifts, including nights, weekends, and holidays, based on post schedules.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

#Waldenway

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We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.