Captain - St. Mary's Falls, MI

Summary

The Captain serves as a site-level supervisor and direct field leader responsible for the day-to-day execution of security operations at assigned installations within the contract. Acting as the senior on-site authority during their shift, Captains oversee multiple posts, coordinate scheduling adjustments, respond to incidents, and ensure compliance with all contract requirements, post orders, and regulatory standards. They are critical to the supervision-driven management approach and act as the operational link between the Project Manager’s command structure and field personnel.

Essential Duties & Responsibilities

• Supervise all assigned personnel within the designated installation or area of operations.
• Oversee shift transitions, post coverage, and site staffing to ensure 100% fulfillment and immediate response to callouts or absences.
• Enforce adherence to General and Site-Specific Post Orders, SOPs, and NDW security directives.
• Conduct post inspections, check officer readiness, and ensure compliance with appearance, credentialing, and equipment standards.
• Serve as the initial point of contact for incident response, emergency coordination, and interagency communication with NDW stakeholders or local law enforcement.
• Collaborate with the Major and QCM to document findings from inspections, initiate performance coaching, and implement quality control actions.
• Support onboarding of new officers, ensuring readiness for post assignment and familiarity with site-specific procedures.
• Lead daily shift briefings, disseminating updates, safety messages, and mission-critical guidance. 
• Use workforce management tools (e.g., Mobohubb, Findd, WinTeam) to monitor schedules, validate officer presence, and document operational events.
• Recommend corrective or disciplinary action as needed and escalate to the Deputy PM when necessary.

Supervisory Responsibilities

Exercises direct supervision over 1-15 Security Officers and Shift Supervisors. Provides input to the management in regards to operation, status of posts, and Security Officers.

COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. 
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity. 
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail-oriented.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 5 years of experience in security supervision, military leadership, or law enforcement command roles. 
• Demonstrated experience supervising armed security operations in a federal, military, or multi-site environment.
• Strong familiarity with access control protocols, incident response, and personnel scheduling best practices.
• Ability to make sound decisions under pressure and lead teams during emergencies or elevated threat levels.
• Must meet or exceed all qualifications required for armed security personnel under the NDW contract, including background checks, medical/physical fitness, and weapons licensing.
• Must be able to obtain and maintain any site-specific clearance levels required by the contract.

Language Skills

Ability to write reports, business correspondence, and procedure manuals. Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. Ability to write simple correspondence.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to apply common sense understanding to carry out simple one- or two-step instructions.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office (Word, Excel, Outlook) software skills.

Certificates, Licenses, Registrations

• Current/valid state driver’s license
• CPR/AED/First Aid Certification

Other Qualifications

Ability to pass a drug screen and criminal background check. Vehicle operators must be at least 25 years of age and have a driving record with no more than one moving violation. Where applicable: State Security Officer License; Certification in the use of weapons, State Armed License if required. Must be available on-site during assigned shifts and on-call for urgent response. May be required to work nights, weekends, or holidays as dictated by the contract or operational needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

#Waldenway

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

So if you’re ready to embark on a meaningful career with one of the nation’s most dynamic and fastest growing security companies, apply with Walden Security today.