Founding Site Reliability Engineer

Location 📍: San Francisco, USA (Hybrid 3 days/week)

About Us 🚀

At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce. We’re building a new category of AI automation, enabling teams to create and deploy intelligent AI agents that replicate human-quality work, decision-making, and collaboration at scale.

We’re scaling fast backed by top global investors including Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital and our platform is already trusted by industry leaders like Canva, Databricks, Confluent, KMPG, Autodesk, and more. With offices in Sydney 🇦🇺 and San Francisco 🇺🇸 (and a new hub launching in Barcelona 🇪🇸), this is your chance to shape the future of work on a global stage.

The Role 🧠

We’re looking for a Founding Site Reliability Engineer to join us as our first SRE hire in San Francisco. We are open to hiring someone who is Senior, Lead or Principal level and will be candidate led. This role is perfect for someone ready to establish and scale the SRE discipline from the ground up in one of the fastest-growing AI companies globally.

You’ll own the reliability, scalability, and security of our platform as we power tens of thousands of multi-agent workloads across multiple regions. You’ll partner closely with our founders, engineering leads, and product teams to define our reliability culture, shape long-term strategy, and build world-class infrastructure for enterprise scale.

What You’Ll Do 💪

• Own SRE establishing best practices, tooling, and culture
• Tackle reliability challenges unique to multi-agent orchestration at enterprise scale
• Guarantee >99.9% uptime of production systems, ensuring reliability at global scale
• Architect and automate AWS infrastructure with Terraform and CI/CD pipelines
• Design observability systems across microservices, APIs, and vector infrastructure (metrics, tracing, logging)
• Drive down incidents and MTTR through runbooks, alerting, and incident response excellence
• Help scale infra to support hundreds of thousands of agents and billions of API calls
• Partner with engineering teams to embed SRE principles into the SDLC and shape org-wide reliability strategy
• Act as a founding voice in our SF office, influencing product direction and engineering culture
• 5+ years in SRE/DevOps/Infrastructure roles, with experience in enterprise SaaS environments.
• Deep AWS expertise (EC2, ECS/EKS, Lambda, RDS, VPC, IAM).
• Proven track record with Infrastructure as Code (Terraform, Kubernetes/EKS, CDK, or CloudFormation).
• Hands-on with observability stacks (CloudWatch, Grafana, Prometheus, Datadog).
• Incident management experience in production SaaS systems, including on-call, postmortems, and reliability improvements.
• Bonus: Prior exposure to AI/ML platforms, data-heavy systems, or multi-agent workloads.
• AWS, Kubernetes/EKS, Terraform, GitHub Actions, Postgres/Mongo, Prometheus/Grafana, CloudWatch, PagerDuty/BetterStack
• Act as a founding voice in our SF office, influencing product direction and engineering culture
• 5+ years in SRE/DevOps/Infrastructure roles, with experience in enterprise SaaS environments.
• Deep AWS expertise (EC2, ECS/EKS, Lambda, RDS, VPC, IAM).
• Proven track record with Infrastructure as Code (Terraform, Kubernetes/EKS, CDK, or CloudFormation).
• Hands-on with observability stacks (CloudWatch, Grafana, Prometheus, Datadog).
• Incident management experience in production SaaS systems, including on-call, postmortems, and reliability improvements.
• Bonus: Prior exposure to AI/ML platforms, data-heavy systems, or multi-agent workloads.
• AWS, Kubernetes/EKS, Terraform, GitHub Actions, Postgres/Mongo, Prometheus/Grafana, CloudWatch, PagerDuty/BetterStack

What We’Re Looking For 🧠

Tech Stack 🧰