Solutions Consultant - Live Action

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
We are seeking a skilled and customer-focused Solutions Consultant – LiveAction to deliver world class deployment, integration, and optimization services for our LiveAction products, LiveNX (network performance management and analytics) and LiveWire (packet capture and network forensics).This is an ideal role for a hands-on engineer with a strong networking background who thrives on solving complex problems, guiding enterprise customers, and enabling successful technology adoption. You’ll act as a trusted advisor, combining deep technical expertise with relationship-driven consulting to help customers enhance agility, mitigate risks, and achieve operational resilience.
Key Responsibilities:
Solution Deployment & Integration· Install, configure, and integrate LiveNX and LiveWire in enterprise and service provider environments (on-premises, hybrid, and cloud).· Provide interoperability expertise with multi-vendor infrastructure (Cisco, Juniper, Palo Alto, Fortinet, etc.).· Maintain and optimize network telemetry collection (NetFlow, IPFIX, OTEL, SNMP, packet capture).· Design and maintain dashboards for network health, application performance, and security insights.· Create custom reports and alerts for performance, compliance, and capacity planning.
Customer Engagement & Success· Lead design workshops, deployments, and knowledge transfer sessions.· Translate customer requirements into scalable, high-performing LiveAction architectures.· Train and mentor operations staff; develop runbooks, SOPs, and post-engagement documentation.· Assist in implementing network segmentation and zero-trust architectures using LiveAction insights. Technical Expertise & Troubleshooting· Diagnose and resolve complex deployment, configuration, and performance issues.· Collaborate with engineering, support, and product teams to escalate and resolve challenges.· Analyze logs, flow data, and packet captures for troubleshooting.· Contribute to professional services methodologies, deployment templates, and best practice documentation.· Collect customer feedback and share insights to shape the product roadmap.
Qualifications:
Required· Degree in Computer Science, Information Technology, Engineering, or equivalent experience· Proven experience in multi-vendor networking (Cisco IOS-XE, NX-OS, Juniper, Fortinet, Palo Alto, etc.)· Advanced networking certifications: CCNP, CCIE, JNCIP, or equivalent· Strong understanding of LAN/WAN architectures, VPNs, SD-WAN solutions (Fortinet, Prisma, SilverPeak, VMware/Broadcom, Cisco/Viptela, etc.)· Familiarity with QoS, application flow analysis, and packet-level tools (Wireshark, Riverbed)· Experience with Linux, VMware/ESXi, KVM, hybrid/cloud platforms (AWS, Azure, GCP)· Knowledge of authentication systems (SSO, Cisco ISE/TACACS+, RADIUS, LDAP)· Experience with RBAC, SSL certificate deployment, and ITSM platforms (ServiceNow)· Scripting/automation with Python or JavaScript; REST API integration experience· Excellent communication skills, able to engage with both technical and executive stakeholders.
Preferred· Hands-on experience with LiveAction tools (LiveNX, LiveWire)· Familiarity with industry-standard network packet brokers (Keysight/Ixia, APCON, Gigamon, cPacket). If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development BudgetDedicated Wellness Days and Wellness WeekA Lifestyle Spending AccountAn Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.