People & Culture Operations Manager

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Please Note:

• This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To lead and drive the People and Culture Operations Function and service offerings for a small/medium tier country in order to ensure operational excellence and deliver effectively on all service level agreements. Identify and mitigate risks in the execution of P&C Operations processes to ensure adherence to applicable legislation and governance. Provide thought leadership to P&C Operations in order to create a better employee experience, motivate employees and enhance employee engagement.

Qualifications

Minimum Qualification:

• First Degree in Human Resources, Social Sciences

Experience Required :

• 8-10 years experience in People & Culture
• The role requires an incumbent with a very good understanding of the entire P&C Value Chain. Transactional management as well as Operations Payroll experience with specific focus on reconciliations and accounting. Experience within a Payroll or Shared Services environment.
• Knowledge & Experience in Payroll
• Knowledge & Experience in Tax
• Knowledge and Experience in benefits

Key Outputs :

• Lead and drive the execution of all Payroll Management & Finance responsibilities to ensure that the monthly payroll cut-off dates are met and that the monthly payroll results/reports are checked and that all discrepancies are resolved before the final payroll run
• Lead and drive the benefit administration process by ensuring that all benefit claims, information and policy changes are accurately actioned within the agreed service level agreement (SLA) to ensure accuracy
• Lead and drive the Learning and Development Administration process as well as the financial administrative aspects of training associated with learning interventions to ensure operational effectiveness and accuracy
• Lead and drive the Organisational Management Support (OM) process by ensuring that the process is adhered to and that there is an effective quality assurance process
• Provide leadership and managerial oversight for the query management process by ensuring that all queries are tracked and resolved within the agreed SLA and that the process is adhered to

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Directing People
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Interpreting Data
• Making Decisions
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Benefits and Compensation Administration
• Business Acumen (P&C)
• Compensation and Benefits
• Data Compliance
• Data Management (Administration)
• Data Quality
• Digital Advocacy
• Employee Relations, Health & Wellness
• HCM Business Systems
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Travel Arrangements

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