Associate Manager - Market Research

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). The Role:
As an Associate Manager you should be able to understand the issues faced by the merchants in the Fintech ecosystem and solve these issues with data oriented insights.

Role and Responsibilities :

• Taking briefs from various internal stakeholders and distilling problem statements that research can focus upon
• Core competency -
• Drafting research briefs, outlining key business and research objectives, selecting methodology for the objectives
• Ability to draft questionnaires basis relevant study objectives for primary research
• Insights - Drafting actionable insights to various stakeholders
• Coordination and management - External vendors, supervision of fieldwork, interviews with B2B merchants for various studies
• Working with our internal data to cull out insights
• Working with various stakeholders to implement key insights into our product/marketing/brand solutions
• Drafting research briefs, outlining key business and research objectives, selecting methodology for the objectives
• Ability to draft questionnaires basis relevant study objectives for primary research
• Insights - Drafting actionable insights to various stakeholders

Mandatory qualifications:

• Prior Work Experience - 4-5 years in a Market Research Agency like Kantar, Nielsen, Ipsos, Third Eye, Quantum or researchers who have moved from agency to working with a brand inhouse.
• Exposure to both qualitative and quantitative research through their career
• Experience working with technology/product focused brands
• Inclination to work with B2B consumers on Fintech product/service oriented projects
• Deriving insights from data (Should be able to work with Excel, SPSS or Google Data Studios)
• Presentation Skills - Both verbal and written. Should be able to visualize insights in a user friendly, easy to consume manner using PPT, Google Slides or any form of dashboarding.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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