Junior System Administrator

Launch Your Career with Cook Systems

Ready to elevate your career? Cook Systems, a certified veteran-owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you’re aiming to work with a Fortune 500 company or a small business, we’ve got you covered. 

Our core values—integrity, investment, and innovation—drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work-life balance and personal growth. Our cutting-edge IT consulting partners and FastTrack talent program are designed to help you excel.

Join our forward-thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!

 

Summary: The Support Specialist plays a critical role in managing application-level support for the Licensure and Regulation System (LARS) and Zendesk. This position is responsible for configuration, ticket resolution, and workflow optimization to ensure efficient system operations. The role requires proactive problem-solving and effective communication to maintain the external help desk system.

Responsibilities:

• Maintain and support the Zendesk help desk system, ensuring timely resolution of user inquiries and requests.
• Process change requests efficiently, implementing solutions as directed.
• Collaborate with application coordinators, trainers, and QA personnel for cross-functional support and system improvements.
• Document system changes, maintain logs, and communicate status updates effectively.
• Complete and address routine LARS and Zendesk support tickets within specified timelines.
• Provide weekly status updates to requestors and the LARS Application Manager on configuration requests.
• Document all modifications made to LARS in the Application Change Log and store supporting documentation in SharePoint.

Required Skills:

• Strong customer service and user support skills, with the ability to assist users with system-related inquiries.
• Experience in IT support workflows and troubleshooting methodologies.
• Familiarity with licensure processes and regulatory requirements within healthcare or government agencies.
• Experience with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management.
• Ability to configure system settings, user permissions, and automated workflows.
• Strong data management and documentation skills, with experience using SharePoint.
• Excellent communication and collaboration skills, with a focus on professional documentation and reporting.

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Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our team is the heart of everything we do, and we’re committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here’s what you can look forward to:

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation’s largest networks, you’ll get the care you need for yourself and your family—wherever life takes you.
• Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds.
• Flexibility for Life’s Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms.
• Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you’re covered when it counts.
• Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.

At Cook Systems, you’re not just another employee—you’re a vital member of our team. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let’s build the future together at Cook Systems.

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