Assistant Manager, Operations & Maintenance

About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
The Assistant Manager, Operations & Maintenance is responsible for maintaining GoodLeap’s portfolio of installed energy systems as well as assisting with the completion of projects for dissolved installers. In this role, the Assistant Manager will supervise a team of Project Managers and Project Specialists who will collaborate with customers, installers, and service providers to troubleshoot system issues and schedule service visits when needed. In addition, this role will be responsible for overseeing the completion of multiple install pipelines related to out-of-business installers. The O&M organization will always keep the customer as the priority. Quick action and excellent communication are paramount to help preserve the customer experience during system downtime and/or required repairs.

Essential Job Duties And Responsibilities:

• Manage the day-to-day activities of a team of 8-12 employees which includes weekly check-ins, training, timesheet management, and coaching
• Reporting and oversight of team KPI’s related to O&M and dissolved installers
• Resolve executive level customer escalations in a timely manner
• Review repair quotes for accuracy and approve when appropriate. Organize and submit service provider invoices for payment.
• Onboard new installers and third party service providers while also negotiating favorable pricing and terms for GoodLeap

Required Skills, Knowledge And Abilities:

• Minimum of 1 year experience in a management or supervisory role
• Must be able to adapt to quickly learning new systems
• Intermediate Excel and CRM (Salesforce) knowledge
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate ability to communicate effectively at all levels of the organization
• Ability to motivate others to achieve maximum results
• Basic understanding of solar projects required; Previous solar O&M experience preferred

Compensation: $60,000 - $70,000 annually
Additional Information Regarding Job Duties and Job Descriptions:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!