Workforce Planning & Capacity Manager

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

We are looking for a Workforce Planning & Capacity Manager to help us lead a critical workforce transformation within our Patient Care team. The Workforce Planning & Capacity Manager will play a critical role in our success by building the foundational structures and analytics that enable a flexible, demand-responsive staffing model—ensuring our care teams are right-sized, agile, and aligned with evolving patient needs and business objectives.

Reporting to the VP of Patient Care, you will own workforce forecasting, capacity planning, and the operational framework that supports our preparation for a more adaptable and scalable workforce model. You’ll be crucial in collaborating cross-functionally with Commercial, Client Success, and Marketing teams to dynamically align staffing to patient demand, and in overseeing the rollout and optimization of workforce management and productivity tools that will enable real-time insights and continuous improvement. You’ve hustled, you’ve created, you’ve implemented, and you thrive in fast-paced, high-growth environments where strategic impact meets operational rigor.

The salary range for this role is $110,000 – $130,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Own the initial and ongoing workforce planning structure, including supply/demand forecasting models and staffing alignment analyses.
• Lead the execution of workforce strategies designed to enhance flexibility and scalability, ensuring the Patient Care team can dynamically adjust staffing hours and leverage temporary resources as patient demand fluctuates.
• Partner closely with Patient Care, Commercial, Client Success, B2C Marketing, HR, and Finance to ensure workforce plans flex with evolving patient demand and strategic initiatives.
• Drive the assessment, implementation, and optimization of workforce management tools and productivity software to improve staffing accuracy and operational efficiency.
• Analyze workforce trends including attrition, PTO, leaves of absence, and productivity to identify risks, opportunities, and improvements.
• Provide dashboards and actionable reporting to leadership, enabling data-driven decisions to reduce labor waste and improve patient care delivery.

We’re excited about you because…

• You bring a rich background in workforce planning, capacity management, and operational analytics, ideally within healthcare or similarly complex, regulated industries. We hope to see from you:
• Strong expertise in forecasting, scheduling, and capacity modeling, coupled with hands-on experience using workforce management platforms.
• 3-5+ years of relevant experience in workforce or capacity planning, preferably within healthcare or a fast-scaling technology company.
• A track record of building scalable workforce strategies that support organizational growth and cost management.
• Ability to translate complex data into clear, actionable staffing decisions and communicate insights effectively across teams.
• Entrepreneurial mindset and resourcefulness — you thrive in ambiguity and fast-paced environments, finding creative solutions with minimal direction.
• Experience managing multiple priorities and deadlines in a high-growth, dynamic setting.
• Passion for cross-functional collaboration across operations, sales, client success, data, and product teams to drive impactful results.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other Benefits:

• Stock option plan
• Flexible schedules and remote work
• Chicago and San Francisco offices available
• Self-managed vacation days, within reason
• Paid parental leave
• Health, vision, and dental insurance
• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.