Customer Success Program Coordinator

Who Is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint.

In This Role

As a Customer Success Program Coordinator, you will support strategic initiatives that enhance customer success and service delivery for a global technology client. You will work closely with business leads to coordinate skilling programs, organize community engagement activities, and manage internal communications and presentation materials. This position is ideal for a motivated self-starter who enjoys collaborating across teams, managing multiple priorities, and contributing to strategic execution.
The role offers full remote flexibility and exposure to enterprise-level systems and programs that shape how customer support teams operate worldwide.

Responsibilities

• Support execution of customer success and service management strategies.
• Prepare and manage presentation decks, meeting materials, and reports for internal sessions.
• Schedule, coordinate, and facilitate virtual meetings and community engagement events.
• Collaborate cross-functionally with team members across time zones to ensure consistent communication and task follow-through.
• Assist leadership with role strategy planning, talent initiatives, and process improvement documentation.
• Maintain team SharePoint sites, communication channels, and shared resources to ensure information accuracy and accessibility.
• Track milestones and deliverables, ensuring projects meet deadlines and quality expectations.
• Contribute to ongoing improvement of operational workflows and documentation standards.

Required Qualifications

• 0–2 years of experience in program coordination, project support, or operations within a corporate or enterprise setting.
• Demonstrated proficiency with enterprise collaboration tools such as Teams, SharePoint, and Outlook (or similar).
• Ability to manage multiple priorities with minimal supervision and high attention to detail.
• Excellent written and verbal communication skills for virtual collaboration.
• Strong organizational and time-management skills, with the ability to meet tight deadlines.
• Familiarity with large-scale business processes or customer success operations.
• Prior experience working with or supporting enterprise technology environments or vendor programs.
• Familiarity with customer success, service management, or program delivery functions.
• Experience creating professional presentations and summaries for executive audiences.
• Demonstrated proficiency with enterprise collaboration tools such as Teams, SharePoint, and Outlook (or similar).
• Ability to manage multiple priorities with minimal supervision and high attention to detail.
• Excellent written and verbal communication skills for virtual collaboration.
• Strong organizational and time-management skills, with the ability to meet tight deadlines.
• Familiarity with large-scale business processes or customer success operations.
• Prior experience working with or supporting enterprise technology environments or vendor programs.
• Familiarity with customer success, service management, or program delivery functions.
• Experience creating professional presentations and summaries for executive audiences.

Preferred Qualifications

• Exposure to talent management, skilling, or workforce enablement programs.
• Comfortable collaborating with distributed global teams and adapting to shifting priorities.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic-based ranges for Washington state: $36/hr. The final salary/wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. 

If you need assistance or a reasonable accommodation to complete the application process, please reach out to: recruiting@bpcs.com 

Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: 

• Medical, dental, and vision coverage 
• Flexible Spending Account 
• 401k program 
• Competitive PTO offerings 
• Parental Leave 
• Opportunities for professional growth and development 

Location: Remote