Program Manager, Carriers

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. 

Skylo’s direct-to-device service is now live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo's commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

This role is located in Espoo, Finland where we are onsite 3 days a week in office. 

Summary Of How You Will Impact Skylo

Skylo is seeking a  Program Manager, Carriers for MNO customer onboarding and technical sales engineering support. This will start at customer acquisition through commercial launch. This role will be responsible for helping to organize, define and ensure customer success, ensuring tight collaboration with internal and external technical teams, including third parties (IPX / GRX, billing, KYC, etc) to ensure smooth, repeatable and scalable onboarding. Additionally, this person will be the technical resource for our carrier customers helping them understand all aspects of the Skylo solution.  This person will be responsible for providing internal and external visibility to all aspects of customer onboarding, while reporting on dashboards for pro-active tracking of results. This role will need to work closely with internal engineering, sales, and program management resources, and will work with customers to ensure smooth operations and information flow. This role will be responsible for ensuring our customer success and creating repeatable processes that scale accordingly.

How You Will Contribute 

• Own the customer onboarding, execution and launch journey from engagement through deployment and launch
• Be the technical resource for our carrier customers, supporting the sales team as needed
• Use internally created dashboards and reporting tools to provide complete transparency and visibility of the project to anyone at any time associated with the project; suggest changes to further streamline overall operations
• Set clear onboarding milestones and success metrics, ensuring smooth transitions from sales to implementation
• Act as an effective point of communication and escalation for partner issues, collaborating cross-functionally to resolve challenges.
• Build and maintain strong, long-lasting relationships with key external stakeholders, serving as their advocate within Skylo
• Coordinate with internal Skylo resources to ensure there is a cohesive customer or partner implementation plan across engineering, product, finance, and other domains

What We Look For 

• 7+ years of experience in Program Management (external, customer facing), Customer Success, Customer Onboarding, or a related role
• Proven ability to build and maintain relationships at technical and program management levels externally
• Ability to handle complex, cross functional program execution
• Ability to adapt existing processes to further streamline and roll out the new changes throughout the organization
• Excellent communication, interpersonal, and problem-solving skills
• Ability to confidently represent your point of view to senior leadership and influence cross-functional teams
• Experience with program management tools and technologies, including JIRA.
• Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as: 

• Competitive compensation packages including a stock option based equity program 
• Comprehensive benefits plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad
• Once in a lifetime opportunity to be a part of developing and running world’s first commercial, live direct-to-device satellite network and service 
• Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization 
• Open, transparent, inclusive culture that blends the Silicon Valley, Nordic and South Asia characteristics

EEO Statement
Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws.

We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.