Technical Architect - Marketing/Data Cloud

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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Our team collaborates with our Customers and Partners during the project cycle to share their extensive knowledge of Salesforce Marketing Cloud with a focus on Data Cloud. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions.

Marketing Cloud Technical Architects are experienced technical subject matter experts within specific domains of Salesforce Marketing Cloud applications and tools with a focus on Data Cloud. The solutions we build are on the cutting edge of our customers’ marketing journeys and 1 to 1 experiences for our customers. We incorporate the use of Predictive Intelligence, building out omni channel customer journeys, integrating with customer data and importing customer data from multiple client data sources. We turn projects around fast and see our clients achieve their objectives quickly.

Your Impact
Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other architects, if not already, you will become a Salesforce Marketing Cloud and Data Cloud expert at the forefront of our Architecture offerings, delivering outstanding customer success.

To be successful in the role you:

• Provide technical consultation on various aspects of solutions, implement complex development and configuration activities for clients, and run thorough quality assurance tests
• Design and implement data models, segmentation strategies, and activation processes within Data Cloud (or relevant Customer Data Platform/CDP) to create unified customer profiles and drive personalised experiences.
• Apply programming knowledge to data management, scripting languages, API and integrations tasks
• Participate in estimating and writing requirements, deliverables, assumptions and exclusions documentation
• Understand solution architecture documents and validate with the solutions architecture team
• For customers you're working with, at times, you can be asked by the Go-To-Market Team about whether or not a product could be a good fit for the customer, at which point you're expected to answer with integrity towards the customers current maturity level and targeted outcomes/results

Basic Requirements

• Demonstrable experience of technical design & technical delivery of Software-As-A-Service platforms
• Direct experience designing and configuring data stream ingestion, transformation, and harmonisation within a Customer Data Platform (CDP) like Data Cloud, specifically around identity resolution and calculated insights.
• Proficiency in leveraging connectors and APIs to integrate Customer Data Platform (CDP) like Data Cloud with core enterprise systems (e.g., CRM, e-commerce platforms, data warehouses) for source data and downstream activation.
• Experience working with and developing complex and optimized T-SQL, proficiency with HTML, XML, CSS, SSJS, SQL, NodeJS (or similar) and JavaScript, and knowledge of SOAP and REST APIs
• Understanding of standard coding practices including Separation of Concerns, Object Oriented principles and exception handling
• Data analysis and database design experience with RDBMS such as MS SQL Server (preferable), MySQL, Postgres or Oracle
• Experience with other client side web development design languages, scripting tools, and protocols such as HTTP, CSS, XSLT, AJAX, JQuery
• Experience with server side programming languages such as .NET (C# or VB), JAVA, PHP, Ruby, C++, Visual Basic, Python
• Familiarity with SDLC methodologies including requirements, design, implementation, testing and maintenance
• Proficient with Email Responsive HTML & CSS, AMPscript, SSJS, and SQL.
• Proficient working with Automation Studio and Journey Builder
• Proficient in Marketing Cloud Setup & Configuration activities
• Proficient in Email Marketing best practices and laws
• A passion for digital marketing and exciting customers
• Excellent oral and written communication skills including technical documentation and the ability to conceptualise and communicate complex technical concepts to technical and non-technical audiences
• Ability to scope, define and manage work packages. Support pre-sale qualification with solutions validation.
• 3+ years hands-on software development and Customer facing technical consulting experiences
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) -
• Available to travel regionally depending on customer needs

Preferred Requirements

• Familiarity with systems integrations such as CRM, Content Management, POS/eCommerce, or Web Analytics
• Familiarity with security standards such as TLS, SSL, data encryption algorithms
• Experience working with 1 or more modern integrated development environments (i.e. MS Visual Studio, NetBeans, Eclipse or others)
• Experience with Product lifecycle management frameworks like Jira and TFS
• Experience working with visualization software applications such as MS Visio / Lucid Charts or diagramming tools within Google Slides and PowerPoint
• Experience implementing solutions with e-mail tools like ExactTarget, Campaign Monitor, Adobe Campaign etc.
• Experience with Salesforce Marketing Cloud or other digital marketing platforms
• Relevant Salesforce Certifications - Certified Salesforce Marketing Cloud Email Specialist, Certified Salesforce Marketing Cloud Consultant, Certified Salesforce Administrator and Data Cloud Consultant

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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Posting Statement

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