Associate III, Marketing (Backend Support)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Job Description

Position Summary:
Responsible for maintaining proper Podio flow and system operations, including WBS and SO management for on-time invoicing of all marketing activities. He/She will be in charge of case resolution for all Podio Helpdesk cases that are submitted. Act as a coordinator for all contract related concerns including marketing campaign executions for various Ingram Micro divisions. Based on Marketing business needs, secure internal and external documents. Work closely with Agency Ingram Micro Account, Client Services and Program managers as well as in-country partners to ensure that marketing executions are complete.

Supporting Actions:
• Accountable in management of the marketing platform used in Agency Ingram Micro.
• Responsible in resolving and closing marketing related cases by utilizing all marketing tools in place.
• Address cases based on required SLA and documented process flows.
• Provides proactive measures and solutions for any issues, concerns, or enquiries pertaining to all marketing functions, including the platform and its use, to successfully meet all marketing support needs.

What you bring to the role:
Seasoned individual contributor. Works under limited supervision for routine situations. Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement wit others outside of the job area.
Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job. May act as a lead or mentor to more junior technical or administrative support personnel. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.
Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures on new assignments. May be informal team leader.

Graduate of a 4-year course with minimum one-year applicable job experience; Degree may be substituted for up to 2-3 years of experience in similar process environment.