Associate II, Sales Support

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description:

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Job Description:

As an Associate II in Sales Support, you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:

1. Order Entry & Management

• Process customer orders efficiently and accurately.
• Verify product availability, pricing, and delivery timelines.
• Review and validate order details to ensure compliance with company policies.
• Provide administrative support to inside and outside sales representatives.
• Coordinate with sales management and customer service to handle order changes and escalations.
• Prepare product and license quotes for pre-sales customers.
• Track overall account activity for assigned customer groups.
• Generate reports on market conditions, sales performance, and team metrics.
• 4. Collaboration & Communication
• Verify product availability, pricing, and delivery timelines.
• Review and validate order details to ensure compliance with company policies.
• Provide administrative support to inside and outside sales representatives.
• Coordinate with sales management and customer service to handle order changes and escalations.
• Prepare product and license quotes for pre-sales customers.
• Track overall account activity for assigned customer groups.
• Generate reports on market conditions, sales performance, and team metrics.
• 4. Collaboration & Communication

2. Sales Support

3. Account Monitoring

• Work cross-functionally with internal teams (e.g., credit, logistics, supply chain).
• Communicate order status and updates to stakeholders.
• Handle routine issues and escalate complex ones when needed.

Qualifications:

• College graduate or High School Diploma (but should have at least 5 years functional experience); Fresh graduates are acceptable.
• With at least 6 months BPO experience doing Sales Support for Order Entry & Management or Back Office/Data Entry role.
• Background in supply chain or IT distribution is an advantage
• Average to Good communication skills
• Knowledgeable with MS Excel functions
• Willing to work on night shift and 10 days RTO/monthly