Dining Facilities & Project Manager; Residential and Hospitality Services

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Dining Facilities & Project Manager; Residential and Hospitality Services

Job Profile Title

Project Administrator

Job Description Summary

The Dining Facilities and Project Manager is a full-time position with primary responsibility for managing the physical environment of seven major dining facilities operated by Penn Dining Services. This role also supports residential project planning, implementation, and quality assurance across the University’s housing and dining operations.

The Manager is responsible for conducting inspections of dining cafés for facility defects and safety concerns, overseeing all work orders related to dining facilities, and serving as the main point of contact for the residential laundry vendor. The position also manages the Quality Assurance process for laundry facilities, leads sustainability initiatives within Residential & Hospitality Services (RHS), and oversees the annual Penn Moves donation process during spring move-out.

This position is designated “essential personnel”, requiring the ability to report to work when normal campus operations are suspended or during emergencies affecting on-campus residents.

Job Description

Responsibilities/Duties:

• Manage planning, implementation, and quality assurance for dining and residential facilities projects.
• Conduct inspections of dining cafés to identify and resolve facility defects, safety issues, and operational concerns.
• Oversee and manage work orders for all campus dining facilities, ensuring timely resolution.
• Serve as the main campus contact for the residential laundry vendor; oversee the laundry Quality Assurance process.
• Partner with Facilities and Real Estate Services (FRES) and external contractors to coordinate dining and laundry projects.
• Lead RHS sustainability initiatives and direct the annual Penn Moves donation program during student move-out.
• Prepare and deliver performance reports for dining facilities, ensuring data is both accurate and user-friendly.
• Assist with projects across the residential system, providing facilities support as needed.
• Represent RHS on select dining and residential projects, ensuring departmental standards and goals are met.
• Fulfill essential personnel responsibilities during campus closures or emergencies.

Qualifications

• Bachelor’s degree and 3–5 years of experience in facilities-related project management or maintenance, or equivalent combination of education and experience required.
• Prior experience in a college, university, dining, or large residential complex strongly preferred.
• Proficiency with Microsoft Access, Microsoft Excel, and Business Objects preferred.
• Experience conducting facility inspections and producing professional-quality data reports strongly preferred.
• Excellent oral and written communication skills, with the ability to collaborate effectively with internal and external partners.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability and willingness to perform significant walking between facilities daily.
• About Residential & Hospitality Services
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability and willingness to perform significant walking between facilities daily.
• About Residential & Hospitality Services

Residential & Hospitality Services (RHS) is one of 17 departments reporting to the Division of Business Services (BSD). Consistent with the mission of BSD, RHS’s underlying philosophy is to provide clients with high-quality services in a fiscally responsible manner. RHS is a dedicated, innovative, and student-centered team that oversees on-campus living and dining, as well as conferences, programs, and events hosted at Penn.

Residential Services administers housing-related services for Penn’s 12 College Houses and Sansom Place, spanning the University’s 262-acre campus. The team works closely with campus partners to deliver services that support both the living and learning experience of Penn students, residents, and guests.

For more information about Residential & Hospitality Services, visit: https://residential-services.business-services.upenn.edu/

About the Division of Business Services

The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment and providing mission-critical services and essential operations. BSD is dedicated to delivering high-quality service in a fiscally responsible manner. Currently, the Division focuses on three major initiatives:

• Revenue growth/retention through improved marketing efforts, extended services, and the development of new distribution channels.
• Driving productivity for the Division and its customers through the better use of technology.
• Enhancing service offerings through upgrades and expansions of facilities.​

For more information about the Division of Business Services, visit: https://www.business-services.upenn.edu/

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Residential and Hospitality Services

Pay Range

$64,500.00 - $70,000.00 Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

• Special Requirements 
• Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay