Senior Software Asset Management Analyst

The Software Asset Management Analyst is global in scope and is dedicated to managing all infrastructure, end user, and data center software assets. The mandate for this exciting role will focus on the end-to-end lifecycle management of software assets from acquisition to retirement. The analyst will ensure that critical software asset details are accurately discovered and populated in the ServiceNow Asset Management Database (AMDB), effectively tracked, re-harvested, and all licensing terms and conditions are followed including covering end user, data center and virtual environments.

Position Responsibilities:

• Planning, monitoring, recording, and tracking software assets to ensure compliance with available software standards, service agreements, and warranties.
• Overseeing all software assets through each stage of the lifecycle
• Tracking software globally in end-user and hosted environments (Private and public cloud, and data center)
• Initiating investigations and reviews of software assets to uncover non-compliance, policy and process breaches, reduce risk, and remediate issues.
• Resolve issues, discrepancies, and anomalies associated to discovery, reporting, and tools.
• Generating monthly, ELP, Cloud, and SaaS allocation reports itemizing costs by business unit
• Shift Schedule: Night, 9pm-6am PHT

Required Qualifications:

• Minimum (5+) years of experience with IT software asset management, software licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.
• Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal.
• Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.)
• Knowledge of the ServiceNow platform, mainly SAM Pro and Ham Pro
• Knowledge of sub capacity, PVU, per core and virtual licensing models
• IT Asset Manager certification (CSAM) and/or (CITAM) preferred.

Preferred Qualifications:

• ITIL Knowledge and software/hardware experience
• Experience in software licensing, terms and conditions, software usage rights and effective license position reporting
• Software & Hardware Lifecycle Management
• Knowledge of Oracle, Microsoft, Adobe, IBM, and other enterprise software titles
• Experience using industry SAM Tools such as ServiceNow (CMDB, SAM Pro/HAM Pro, ILMT, Flexera, Aspera, SNOW, BMC, HP, Manage Engine) 

When You Join Our Team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid