Application Support Engineer L3 - with Snowflake (Max $70/hr W2)

Company Description

Food Production

Job Description

Job Summary

We are seeking an experienced Application Support Engineer (L3) to join our Run Support team. This role provides advanced technical expertise, incident resolution, and long-term application stability improvements. The L3 engineer acts as the final escalation point for critical issues, leads root cause analysis (RCA), and partners with Product and Development teams to ensure that defects (bugs) and feature requests (stories) are properly documented, prioritized, and delivered through Azure DevOps (ADO).

As part of Clients Scaling and Growth Initiative, the L3 Application Support Engineer plays a pivotal role in reducing technical debt, improving backlog quality, and strengthening collaboration between Run Support, Product, and Development teams.

Required:

• 5+ years of experience in application support, production support, or software operations.
• Strong hands-on experience with ticketing systems (Helix) and backlog management tools (e.g., Jira, Azure DevOps).
• Experience with Snowflake.
• Expertise in monitoring platforms (Splunk, Dynatrace, Zabbix, AlertBot).
• Experience leading root cause analysis and managing complex production incidents.

Additional Information

All your information will be kept confidential according to EEO guidelines.