Manager, IAM Solutions and Operations

Department

OPS ITS - Identity and Access Management

About The Department

ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.   We provide secure, stable, and reliable infrastructure and applications to support the mission of the University.   We support and enable faculty research and teaching with the effective use of technology.   We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible.   We identify, manage, and mitigate the technology risks of the University.

Job Summary

The Identity and Access Management (IAM) Operations role is responsible for safeguarding organizational resources by developing and maintaining IAM policies, procedures, and systems. This position enhances the user experience by streamlining access protocols, resolving IAM issues promptly, and ensuring operational security across all IAM services. Leveraging expertise in business systems, process analysis, and application development, the role translates business needs into system requirements and drives improvements in applications, architectures, and infrastructures.

Responsibilities

• Recruits, directs, mentors, and assesses a diverse team of professional staff, including full-time employees, student workers, and interns.
• Continually adapts departmental strategies to respond to changing resource availability and evolving operational requirements.
• Proactively offers technical guidance and support to team members, fostering their professional growth and expertise.
• Coordinates team scheduling to guarantee adequate coverage, always enabling steady and reliable support for IAM functions.
• Develops and facilitates security awareness outreach programs to educate the organization on best practices, potential risks, and the importance of safeguarding identity and access.
• Supervises the creation and maintenance of user-friendly IAM training materials, including step-by-step instructional guides, video tutorials, FAQs, and comprehensive user manuals.
• Collects and analyzes feedback from end users to continuously refine IAM processes, resources, and the overall user experience.
• Serves as a primary liaison between the IAM team and divisional or departmental representatives to ensure that IAM solutions effectively meet the diverse needs of the campus community.
• Assists in communicating security procedures, policy changes, and emerging risks to both internal and external stakeholders, promoting awareness and compliance. 
• Develops, implements, and maintains robust IAM policies, procedures, and systems to safeguard organizational resources.
• Designs and manages end-user-facing IAM processes to enhance the overall user experience and streamline access protocols.
• Takes ownership of resolving IAM-related issues, ensuring these are addressed promptly and effectively to minimize disruptions.
• Maintains operational security across all IAM services and systems, including overseeing exception handling and accommodating unique access requests as needed.
• Recommends process improvements for existing applications issues as necessary. 
• Applies a comprehensive understanding of business systems and industry requirements to translate business and user needs into detailed system requirement specifications.
• Has a deep understanding of business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves complex problems relating to computer equipment capacity, limitations, and operation time.
• Utilizes thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.

Experience:

• A minimum of five years of professional experience in information security, identity management, or IT operations.
• Managing teams or supervising staff.
• Proven expertise in deploying IAM technologies and maintaining secure, resilient infrastructure.
• Previous experience working in academic or educational institutions.

Preferred Competencies

• Familiarity with various IAM tools and platforms, demonstrating hands-on experience and adaptability.
• Advanced skills in problem-solving and interpersonal communication.
• Demonstrated ability to adjust plans and priorities efficiently to meet shifting resource and operational requirements.

Working Conditions

• Sit for short or extended time periods.
• Extensive use of computers.
• Perform repetitive movements of the wrists, hands, and fingers.
• Hybrid work schedule.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Information Technology

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

​Flsa Status

Exempt

​Pay Range

$90,996.00 - $108,506.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.