Therapeutic Residential Support Worker

$57.05 per hour + super + penalties

Casual Contract supporting 24/7 Service – overnights and weekend work

Location:  Kingston House - Promenalinah (Kingston) TAS 7050

Rewarding work – every day you know you’re making a real difference

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. 

Your Opportunity

Our goal is to provide a stable and supportive environment that fosters the holistic growth and recovery of each child and young person we serve at Kingston House. We are dedicated to supporting children and young people under 16 who are alone and at risk of or experiencing homelessness. Our program offers safe, stable medium to long-term accommodation in a nurturing, home-like environment for up to five eligible children and young people at a time.

This is an on-site position and as one of our terrific Therapeutic Residential Support Workers, you will focus on family restoration goals by working closely with children, young people, and their families to resolve conflicts, improve relationships, and enhance overall wellbeing and care. Services will be trauma-informed, child-safe, child-centred, flexible, therapeutic, and collaborative and will use a ‘Care Team’ approach.

Kingston House operates 24-hours 7 days a week with a rotating roster; therefore, applicants MUST be available to work a mix of day, evening, overnight, weekend, and public holiday shifts as required.

We have three positions available.

Your Key Responsibilities

• Induct young people to the service, advising requirements, their rights, and responsibilities,
• Support the progress of the young person towards the achievement of their case plan and family/kin restoration goals.
• Build positive working relationships with the young people based on honesty and trust, endeavouring to understand and interpret their behaviour, thus influencing positive attitudinal and behavioural change.
• Provide guidance and education to maintain satisfactory standards of personal care, hygiene, and grooming.
• Educate and develop menus to ensure they are nutritious and varied, and that the special dietary needs of individual Kingston residents are met.
• Proactively raise concerns about any issues that affect the safety and wellbeing of children and young people.
• Collaborate with the team in the care and management of youth at risk.
• Assist young people through brief therapeutic intervention and referral to suitable services.
• Create and maintain internal and external client related paperwork including individualised electronic case management files in line with Mission Australia protocols.

Requirements For Success

• Relevant qualification in youth, social work, human services or equivalent, and Therapeutic Crisis Intervention (TCI) certification is an advantage.
• Experience in residential accommodation facilities, youth work, Homeless or Human Services community services or equivalent.
• Expertise providing person-centred strength-based/goal-based planning, and information and referral services.
• Ability to engage and provide support to young people experiencing risk factors in their life This will require perseverance, flexibility, and innovation.
• Professional approach to the role including maintaining professional boundaries.
• A positive and person-centred approach with a strong guiding belief about everyone’s capacity to self-right and grow within and beyond their current circumstances.
• Inventiveness in bringing projects and activities to life for disengaged youth
• Action oriented and accountable to achieve results in line with set timeframes.
• Comfortable dealing with ambiguity and complexity.
• Must have First Aid & CPR Certificate.
• Full driver licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. 

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: 

• Make a meaningful difference to the lives of Australians in need
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities  
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.    

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. 

If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au

How To Apply

To be considered for this opportunity, click ‘apply’ and send your application today! 

As a committed Circle Back Initiative employer, we will respond to your application.

Applications for this role are shortlisted as received and we are interviewing through the advertising period.  Please apply as soon as possible to be considered. Thank you.