Vice President, Operations, NA

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting to the President, supports the staff and is responsible for the total operation of in-flight kitchens and area supporting staff and functions in the Operational Units. This includes conformance to customer requirements, profit and growth objectives, cost control, budgeting, human resource development, capital planning, fleet administration, strategic planning and other related duties and corporate requests.

Main Duties And Responsibilities:

• Establishes annual budgets and profit objectives for the area and operational performance goals for each operation in the assigned area.
• Responsible for the financial and operational performance of each operational unit and area support functions.  Plans and initiates required corrective action to ensure the appropriate managers are achieving the profit and performance objectives.
• Ensures that customer’s specifications and requirements are being followed and that all products and services are being prepared and/or performed to the customer’s satisfaction. Develops and maintains good customer relationships through periodic meetings at individual airports and corporate offices.
• Drives Material Management and Labor Control programs as designated by policy, in addition will ensure other cost control and reduction programs are fully implemented and maintained in operations.
• Ensures that operational Safety Action plans are developed, and accident and injury goals are tracked for performance. Ensures the maintenance of the established company safety programs are in compliance with corporate policy. 
• Establishes and directs an area manpower plan designed to meet future staffing needs of both the area and the Company with emphasis on professional development of internal candidates for promotion. 
• Coordinates administration of the management performance evaluation process. Supports all recommended training and developmental programs related to management development. 
• Directs and coordinates area planning for construction of new and/or expanded facilities to include:  capital planning, capacity studies, feasibility analyses, and facility layout and design.
• Plans the area truck fleet replacement, modernization and maintenance programs.
• Directs the establishment and ensures the execution of routine and preventive maintenance programs for all kitchen equipment (cooling, heating, refrigeration) to minimize cost and maximize the planned life of these assets.
• Develops an annual strategic plan for the area supporting the Divisional and Corporate plans, both financial and operational.
• Ensures compliance with corporate policies, supporting all local, state and federal laws governing the conduct of business. 
• Supports corporate policies and procedures and ensures enforcement.
• Serves as operational liaison with the associated Vice President Sales supporting the customer assignments for the hub, area and region.
• Accomplishes operations/organizational objectives by establishing standards and procedures; measuring results against plans and standards; evaluating and improving methods; making required changes as necessary utilizing all assets including but not limited to human resources, finance department, IT, and OPEX  representatives to support all goals.
• Creates a partnership by coordinating and managing all support resources including ensuring human resource support for maintaining staff levels by recruiting, selecting, and all on-boarding activities; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; utilizing human resources to assist in the coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Qualifications

Education:

•  Bachelor’s degree required.

Work Experience:

Minimum 8 years of general manager experience, preferably in a multi-customer, multi-unit environment and/or larger single customer unit.

Job Skills:

• Knowledge and practical application of quality assurance programs and food service hygiene (Required)
• Analytical and critical thinking abilities key to success in this position.
• Advanced technical knowledge in catering processes and design functions,
• Basic lean, six sigma knowledge, and continuous improvement understanding (Required)
• Passionate Continuous Improvement Leader with a demonstrated track record in organizational change driving “step change improvements culture”
• Detail oriented
• Strong organizational skills, able to prioritize responsibilities and multi-task
• Strong interpersonal skills, interact well with multiple departments as required
• Excellent reading, writing, and oral communication skills
• Demonstrated leadership and decision-making skills are essential.
• Demonstrated initiative is essential.
• This position requires a high level of interpersonal, communication and problem-solving skills.
• The ability to deal with multiple issues simultaneously in a fast-paced, highly dynamic environment is essential
• Computer literate
• Ability to understand aircraft provisioning requirements
• Good inter-personal skills so as to be able to interface with customers and GGI unit management

Technical Skills: (Certification, Licenses and Registration)

Not applicable

Language / Communication Skills:

• Strong interpersonal skills, interact well with multiple departments as required
• Excellent reading, writing, and oral communication skills
• Good inter-personal skills so as to be able to interface with customers and GGI unit management

Job Dimensions

• Geographic Responsibility: North America
• Type of Employment: Full Time
• Travel %:  Up to 50%

Exemption Classification: Exempt

• Internal Relationships: Directors, Operations, Finance, Commercial
• External Relationships: Airline customers, vendors
• Work Environment / Requirements of the Job: Office / Manufacturing
• Budget / Revenue Responsibility:   Approximately $200 million

Organization Structure

• Direct Line Manager (Title): President, gategroup, US
• Dotted Line Manager (Title, if applicable):  N/A
• Number of Direct Reports: 11
• Demonstrated Values to be Successful in the Position 
• Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 

Excellence
•    We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
•    We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion
•    Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
•    We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility
•    We care about what we do, and we understand the impact we have on others and the planet.
•    We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect
•    Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
•    We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

• Evergreen Language
• We are accepting applications for this position on an ongoing basis. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. gategroup reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Candidates may be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting. 

gategroup - an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We are accepting applications for this position on an ongoing basis.

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If you want to be part of a team that helps make travel and culinary memories, join us!