Order to Cash Process Transformation Manager

Fresenius Medical Care Core Values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

The Order to Cash Process Transformation Manager plays a critical role in driving process excellence, cross-functional collaboration, and continuous improvement within the shared services organization. This role supports the development, implementation, and optimization of Order To Cash  processes, working closely with global process owners, leads, and business stakeholders.

A key focus is to ensure alignment with global standards, facilitate the transition to future-state service models, and contribute to major ERP transformation initiatives, such as SAP S/4HANA. The Transformation Manager enables consistency, efficiency, and performance through strong process governance, stakeholder engagement, and project support.

Your Responsibilities:

• Support the design and implementation of future-state OTC  processes and service delivery models.
• Collaborate with the Process Expert/ Lead, Global Process Owner, and key stakeholders to ensure cross-functional alignment.
• Maintain and update global process documentation, ensuring consistency with standards and policies.
• Contribute to ERP transformation efforts (e.g., SAP S/4HANA) by gathering business requirements and supporting process optimization.
• Track and manage project deliverables, ensuring timely execution and alignment with business goals.
• Facilitate workshops and working sessions to promote global process understanding and adoption.
• Monitor process performance, identify gaps, and recommend improvements.
• Act as a subject matter resource, providing guidance to process users and driving process maturity across teams.

Our Requirements:

• Bachelor’s degree in Business, Finance, Accounting, or a related field (Master’s degree a plus).
• Solid experience in OTC process improvement, transformation, or shared services roles.
• Familiarity with OTC processes and global service delivery models.
• Experience with SAP system
• Experience supporting ERP implementations, ideally SAP S/4HANA.
• Strong project management skills, with the ability to coordinate deliverables and timelines across stakeholders.
• Excellent communication and collaboration skills; able to work effectively across functions and regions.
• Detail-oriented with a focus on documentation, compliance, and standardization.
• Strong analytical and problem-solving capabilities
• Flexible working hours (start between 6:30 a.m. - 10 a.m.)
• Familiarity with OTC processes and global service delivery models.
• Experience with SAP system
• Experience supporting ERP implementations, ideally SAP S/4HANA.
• Strong project management skills, with the ability to coordinate deliverables and timelines across stakeholders.
• Excellent communication and collaboration skills; able to work effectively across functions and regions.
• Detail-oriented with a focus on documentation, compliance, and standardization.
• Strong analytical and problem-solving capabilities
• Flexible working hours (start between 6:30 a.m. - 10 a.m.)

Our Offer:

• Hybrid working mode (min. 1 day per week in the office)
• Private medical care in LuxMed,
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to 30 days / year)
• Recommendation programme (2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to 1000 PLN / year)
• Childcare refund (up to 1200 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g. 1st year anniversary gift)
• Office team building activities and events