Associate HR Services Americas

Role Summary

The Associate HR Services is responsible for executing transactional activities related to the Colleague Life Cycle HR processes, excluding recruitment, in alignment with the GBS CS Operational Playbook. This role ensures the efficient, timely, and compliant delivery of HR services while adhering to organizational standards. This position is responsible for carrying out process improvement and service enhancement initiatives within their assigned area.

Role Responsibilities

Execute flawlessly a variety of global or HR operational tasks including but not limited to:

• Processing Colleague and Job Data Changes
• Administering Leave of Absence requests
• Supporting Benefits and Compensation administration
• HR Reporting
• HR Internal and external controls
• For the HR Processes in scope, provide feedback on procedures with a continuous improvement mindset
• Support Pfizer colleagues with inquiries/requests on the HR Processes in scope via case management tool
• Liaise with other Colleague Services teams, PX and external vendors to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
• Run reports and analyze data enabling stakeholders to make informed decisions

Basic Qualifications

• Applicant must have a bachelor's degree with 0+ years of experience; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
• Organizes own work to meet deadlines in a fast-paced environment.
• Strong attention to detail and adapts well to shifting priorities.
• Strong customer focus mindset and cross-cultural agility.
• Experience working with a case management tool.
• Demonstrates clear ownership of assigned responsibilities and operates independently, while appropriately identifying situations that require escalation.
• Displays a result driven attitude and continuous improvement mindset.
• Able to communicate effectively in English (spoken & written) with colleagues at all levels of the organization.

Preferred Qualifications

• Experience in a HR Shared Services/HR Operations/centralized customer service environment
• Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word)
• Familiarity with payroll and/or Time & Attendance software (e.g. ADP, Workday etc.)
• Proficiency in English and Spanish is required; fluency in either Portuguese or French is a strong asset.

EEO (Equal Employment Opportunity) & Employment Eligibility 

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

People Experience