Senior Associate Service Transition Specialist

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Job Summary

We are seeking a Senior Associate Service Transition Specialist to support service transition and onboarding activities within our APSC (ISCA) Service Desk function. This role is critical in ensuring smooth transitions of services into operations, with a strong focus on stakeholder engagement, planning, and operational readiness.

While the function is primarily focused on service transition and onboarding, a working knowledge of IT infrastructure and ITSM tools (e.g., ServiceNow) is essential to succeed in this role.

Key responsibilities:

• Implements, runs, governs and controls transition projects from inception through to completion.
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
• Plans and facilitates engagement sessions with stakeholders in a service transition project.
• Manages and mitigates service transition risks.
• Manages client and internal escalations as per the standard escalation processes.
• Reports on transition execution against the contracted planning and identify any major issues.
• Ensures handover for service execution and operational readiness validation has been successful.
• Supports new services through an Early-life-support model as required.
• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
• Manages thorough validation and testing of services provisioned as part of the transition.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Developing understanding of the organization's services portfolio and capabilities.
• Developing track record of medium to complex Services Transition Management delivery within an IT environment
• Developing knowledge of Project and Transition Management governance, frameworks and methodology.
• Excellent ability to communicate.
• Ability to interpret, deconstruct and contribute to contractual collateral.
• Excellent organization skills.
• Displays ability to construct plans and schedules within a framework.
• Displays ability to look ahead and mitigate potential issues before they arise.
• Developing business and commercial acumen.
• Displays ability to think tactically with an understanding of the operations of a service delivery and operations business.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in Information Technology or related field.
• Recognized Project Management certification (PMP, PRINCE2) preferred.
• ITIL certification preferred.

Required experience:

• Moderate level of experience within Service Transitioning / Project management.
• Moderate level of experience in applying, managing and executing transition management approaches and applicable methodologies.
• Moderate level of demonstrated track record of completing successful transitions into a multi-tier delivery organization.
• Moderate level of experience in managing stakeholder relationships, including clients and vendors.

Workplace Type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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