Operations Analyst

Who Are We?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

To provide technical support to the broking teams, as well as support to the management team, in the UK and across Europe, managing the operations process from initial instruction to completion. Role to be undertaken in accordance with relevant Company and/or Group policies delivering an effective, timely and technically accurate service.

What You'Ll Do

The jobholder will perform a range of tasks to provide general support to the business process. Tasks may include:

• Assist with the review of NDAs and Release letters
• Tracking and filing of incoming and outgoing legal documents
• Storing documentation and correspondence in repository
• Client Due Diligence and Sanctions screening
• Completion of Account request approval system entries
• Issuing Commercial Client Agreements and Engagement Letters to clients
• Preparing and issuing Final evidence of cover documentation
• Entry of risk details to broking system
• Processing premiums in broking system
• Assist with the invoicing and payment process and tracking of same
• Assist with monitoring inwards and outwards payments
• Facilitate access to Data sites for sharing of confidential information
• Tracking and managing closing conditions
• Preparing management information as required
• General administrative duties, as well as completion of team spreadsheets
• Support senior team as required

The jobholder would be likely to have a primary focus in one or more particular area of the Operations team and will undertake a variety of tasks.

Policy, Process and Procedures

• Adheres and attests to the HIBL OPM (incl Howden M&A Supplement), as well as the Technical Operations Guide
• Interprets instructions and addresses issues arising, and then implements actions according to policies and procedures
• Collaborates with line manager and senior colleagues e.g. through team meetings or informal conversations, to establish clear priorities and action plans for accomplishing business and personal objectives effectively
• The jobholder will provide technical support to, and liaise with, broking teams to ensure smooth transition of work. They will manage their work effectively and efficiently with issues resolved promptly
• The jobholder will provide relevant management information to their line manager or senior colleagues when requested

Environment, Customer Focus And Relationships:

The jobholder will seek to develop their own profile within the team. They will:

• Develop strong relationships internally with colleagues and with the wider group
• Behave fairly and ethically with all clients and colleagues (both internal and external)
• Share information that could be beneficial to the team

Regulatory & Compliance

The board of each operating entity requires the highest standards of corporate governance, operational excellence and financial reporting throughout the Group from all its employees. Specific responsibilities are listed below:

• Ensure compliance with all applicable legal, fiscal and regulatory obligations in the form of policies and procedures
• Ensure correct authorisation is obtained and processes followed when required by the Operating Entity and/or Group
• Ensure performance, HR and Training records are up to date and meet the Operating Entity and/or Group’s requirements
• Maintain accurate records and deals with correspondence appropriately
• Operate in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Complete all relevant regulatory training
• Remain competent in the role
• Who we're looking for
• Maintain accurate records and deals with correspondence appropriately
• Operate in an honest, professional and ethical manner
• Strictly adheres to the Group Employee Code of Conduct
• Complete all relevant regulatory training
• Remain competent in the role
• Who we're looking for
• The job holder may have prior experience of working in an office environment or may be a school leaver or graduate
• Strong interpersonal skills – confident and able to create a positive impression 
• Excellent written and oral communication skills

• Customer Service Skills

• Ability to work effectively within a team
• Attention to detail with ability to produce accurate documentation and to file documents appropriately
• Prioritisation and organisational skills

• Self-Motivated And Proactive

• Internal Networking Skills

• Competent IT skills, including but not limited to Office 365
• Able to undertake and demonstrate competence in technical training, as required by the industry regulator
• GCSE’s (or equivalent) with good English & Math grades essential

• 3 A-Levels

• Degree (desirable) Law desirable for NDA focused tasks

What Do We Offer In Return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable Adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent